Product Manager, Lyft
Rider Experience
$124-155k
More information about location
3 days a week in office
Ride sharing company
Posted today
Ride sharing company
1001+ employees
Posted today
$124-155k
More information about location
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 4+ years of product management experience with consumer-facing products
- Natural leadership and ability to make things happen. You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
- Excellent judgment and thoughtfulness about the dynamics of the product ecosystem
- Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, and external stakeholders
- Ability to conceptualize, prioritize and lead multiple projects for stakeholders
- Strong analytical and experimentation approach, to validate ideas and understand true business impact
- Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and request are second nature to you
What the job involves
- We’re seeking a PM who brings creative, strategic, and analytical skills to drive forward the rider experience on our bikes and scooters
- Working with a dedicated cross-functional team of software engineers, data scientists, product designers and UXR, the Rider team owns the end-to-end riding experience, from finding a bike, taking a ride, and having a delightful experience throughout
- Through our Bike Angel program, the team works to encourage riders to take positive trips -- whether that’s bringing an ebike to a charging station or freeing up station space before the afternoon rush. And when something goes wrong, helping the rider let us know
- You will completely own your team’s products – existing or new – from ideation, through development, launch, growth, and maintenance
- Lead Rider Experience product strategy by developing and executing a robust roadmap, combining customer obsession with business impact to deliver on goals and mission
- Collaborate closely with peers in Engineering, Design, Data Science, as well as our operations and leadership teams, to continually raise the bar with new and impactful software features
- Test, iterate and learn from experiments, UXR and engaging with customers on-street
- Communicate clearly all roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from your peers to leadership
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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