Mid-Market Customer Success Manager, Notion
$140-170k
More information about location
2+ days a week in office
The connected workspace for your docs, projects, knowledge, and AI
Open for applications
The connected workspace for your docs, projects, knowledge, and AI
501-1000 employees
Open for applications
$140-170k
More information about location
2+ days a week in office
501-1000 employees
Company mission
To help everyone build beautiful tools for their life’s work.
Role
Who you are
- 5+ years of success in your current Customer Success or Account Management role
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
Desirable
- You've been a first or early hire at a fast growing start up before
- You've got strong technical chops
- You have experience using Notion
What the job involves
- Drive adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more
- Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
- Help build the foundations of Customer Success at Notion: As an early member of our sales team, you'll be instrumental in helping define our motion
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn
- Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
- Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
- Learn our product inside and out and help your customers drive business outcomes
- Collaborate with our Sales team to realize successful renewals and expansions
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Surface opportunities to expand existing accounts when it’s right for the customer
- Document and share key findings/learnings with broader Notion organization
Our take
Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.
The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2 billion valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.
The company has made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. That being said, the launch of Microsoft-built competitor Loop at the end of 2023 will put Notion's market dominance to the test.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2021
$275m
LATE VC
Apr 2020
$50m
LATE VC
Total funding: $335m
Company benefits
- Dog-friendly office
- 401k matching
- Parental leaave
- Free lunches
- Equipment stipend
- Monthly commuter credits
- Work from home opportunities
- Health insurance
Company values
- We are drivers of our mission. We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.
- We are pace setters. We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.
- We are truth seekers. We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.
- We are kind and direct. We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ivan Zhao
(CEO)Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.
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