IT Manager, Thentia
Govtech platform for regulators
Job no longer available
Govtech platform for regulators
21-100 employees
Job no longer available
21-100 employees
Company mission
To provide the technology and leadership that agencies deserve, enabling them to achieve success now and long into the future.
Role
Who you are
- The professional not only excels in technical aspects but also places a strong emphasis on relationship-building, fostering key connections internally and externally to gain strategic insights
- Their expertise extends to the realm of Cloud Native technologies, where they play a pivotal role in providing valuable support
- Their approach to challenging situations is characterized by calm judgment and professionalism, contributing to a resilient work environment
- Moreover, they drive organizational change with efficacy through effective communication and leadership, ensuring success in the ever-evolving landscape
- Post secondary education in computer sciences (preferred), information assurance, MIS or a related field
- Minimum 7 years' experience in information systems administration in a mid-size to enterprise environment requiring highly available services
- Minimum 7 years of experience driving change management or technical adoption as a project leader or owner required
- Minimum 3 years in coaching and managing a team
- Minimum 3 years managing vendor relationships, with demonstrated track record of fiscal management and accountability framework for consistent delivery
- Minimum 3 years working with Google Workspace, O365, or equivalent end user cloud services
- Minimum 2 years Zapier, Mulesoft, or similar automation tools
- Excellent knowledge of operational systems such as Linux, Windows and Mac are a must have; proficient with networking protocols and common workstation troubleshooting procedures
- Highly organized and efficient with experience coordinating or leading multiple simultaneous projects involving many stakeholders and contributors, and following agile, SCRUM, KANBAN, or other project delivery frameworks
- Excellent in communicating business value of technology and communicating complex subject in a simple manner for the audience to understand the what, why, how and key risks and derailers
- Demonstrated strategic thinking, decision-making, business acumen
What the job involves
- In a multifaceted capacity, this individual assumes various roles crucial to supporting information systems and security, showcasing versatility across diverse responsibilities
- Actively involved in optimizing Software as a Service (SaaS) solutions, they instill a culture of continuous improvement and innovation
- Collaborative efforts are marked by thorough due diligence in coordination with Legal, InfoSec, and Compliance teams. Skillfully navigating through complexity and ambiguity, this adept leader excels in resource orchestration
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring
- Model - Live our culture; Embody our values; Practice our leadership principles
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
- Care - Attract and retain great people; Know everyone's capabilities and aspirations; Invest in the team’s success through growth and continuous improvement of everyone on the team
- Understanding Customer/Partner Technical Environment
- Provides support for the team in gathering customer/partner technical insights and mapping architecture and digital transformation solutions to customer/partner business outcomes. Leverages prior work, customer/partner insights, industry trends, and shares insights with the team
- Supports the voice of the customer/partners through escalation, acceleration, and an additional emphasis on feedback, gaps, blockers, insights, resources, etc. § Introduce a service management framework and mindset such as ITIL, in a programmatic agile manner to ensure high availability and proactive systems management
- Manage, assign, monitor service and support tickets to ensure timely resolution and high level of stakeholder satisfaction measured through agreed-to SLAs and KPIs
- Establish a functional and role performance measurement framework for continuous improvement and high performance
- Deploy a v2 of our Cloud service management program to ensure consistent and compliant delivery and support throughout the solution’s lifecycle
- Deploy v2 of our office productivity and deskside support toolset, processes, and end user training to reduce per user support costs by 50%
- Empower teams for successful projects, ensuring secure and compliant solutions while fostering a culture of continuous learning and sharing
- Drives visibility across stakeholder community around Info Systems capabilities and focus areas
Application process
- Only individuals selected for interviews will be contacted
Our take
The effectiveness and efficiency of government agencies is vital in enabling them to best serve their citizens, but regulators working for these agencies can face time-consuming manual processes and inconvenient technology. Thentia Cloud for Government is an industry-leading govtech platform that is built by regulators, for regulators, delivering comprehensive solutions for the unique nature of their work.
The company has built a platform which enables regulators to manage all their regulatory requirements within one centralized, highly configurable platform. On top of its technological capabilities, Thentia also delivers access to comprehensive regulatory expertise, allowing its clients to benefit from the industry experience of its leadership.
Thentia's platform has 9 million active users, and the company has worked with numerous self-regulated and government entities across Canada and the US, as well as globally - with plans to continue expansion into the future. And with successful funding under its belt, the company is ready for even more growth, with plans to invest in AI and enhance its ability to meet the needs of its expanding global client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$10m
SERIES B
Jan 2024
$38m
SERIES B
Total funding: $68m
Company benefits
- Healthcare: Thentia offers first-class health, dental, and vision insurance plans to all employees
- Paid time off: Thentians are guaranteed a minimum of three weeks' vacation, in addition to generous allotments for other types of leave, such as sick days and compassionate care days
- Year-end bonuses: We provide the potential for discretionary performance bonuses for non-sales-based colleagues, based on meeting company and individual performance goals
- Professional development: In line with our values, we provide you with the accountability and autonomy to do your job and with stretch projects and assignments which in turn create personal and professional growth
Company HQ
St. Lawrence, Toronto, ON
Leadership
Brian Utley
(CEO)Prior to joining Thentia in 2024, Brian founded Periscope Holding in 2001 and spent 20 years as the President and CEO.
David English
(CFO)Previously CFO at Choreo, Periscope Holdings, Vector Solutions, Ryan, and Thomas Group.
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