Technical Support Specialist, Broadsign
Programmatic
Digital billboard & signage solutions
Be an early applicant
Digital billboard & signage solutions
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make buying, selling, and delivering out-of-home media easier than ever.
Role
Who you are
- College diploma or university degree in an IT-related field (equivalent experience considered)
- Excellent written and spoken English; other languages are a plus
- 2+ years in a Senior/Second-level Support, DataOps, SRE, SysAdmin, or Technical Business Analyst role
- Demonstrate impeccable customer service skills by closing cases with a solution or more education (going further than “I can’t reproduce it”)
- Strong problem-solving skills and ability to think “outside the box.”
- Strong proficiency in SQL (complex queries) and REST APIs
- Solid understanding of Linux and Database concepts
- Deep understanding of data structures & algorithms. Being able to code is a huge asset
- Experience with cloud solutions and familiarity with HTML/JavaScript is preferred
- Ability to work remotely in a secluded setting while collaborating virtually
- Experience in Programmatic Advertising is an asset, but not required
What the job involves
- The Technical Specialist (Programmatic) role is predominantly data-centric
- Sitting at the heart of millions of daily transactions, you will scrutinize constant flows of information to solve complex problems
- In this role, manipulating data at scale is inseparable from coding; you aren't just a syntax expert, but a problem-solver who understands data structures and algorithms to improve our infrastructure and drive business efficiency
- In this role, you are at the heart of our programmatic ecosystem, where success is defined by your ability to find clarity within massive datasets
- You will sit in the middle of millions of daily transactions, scrutinizing constant flows of information to solve high-stakes technical problems
- Because we operate at such a significant scale, your daily work involves more than just identifying issues—it requires the ability to build the tools and scripts necessary to fix them
- You won't just be using code; you’ll be applying computer science fundamentals and a deep understanding of data structures to ensure our infrastructure remains robust
- You can expect a role that rewards curiosity and creative problem-solving
- You will have the autonomy to explore new environments, master concepts through experimentation, and turn "fresh ideas" into practical applications that improve our product
- Beyond the technical challenges, this is a highly collaborative role
- You will be expected to translate complex technical findings into clear, actionable insights for Product Owners and provide an exemplary level of support to both internal teams and external clients
- You aren't just maintaining a system; you are evolving it by asking: How can I automate this? How can I make this scale? How can I make this better for our customers?
- Responding and resolving escalated technical questions from internal and external clients
- Deliver an outstanding customer service experience
- Tracking and documenting issues in the case management system
- Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company
- Maintenance/evolution of Operations back-end infrastructure
- Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems
- Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams
Our take
A decline in demand for traditional billboards, coupled with the reduced cost of digital screens, has fuelled the adoption of digital out-of-home (DOOH) advertising. Despite this, cross-media digital advertising campaigns remain difficult to manage and implement at scale. Broadsign delivers an intelligent campaign management solution to enable companies to implement DOOH marketing strategies easily and effectively.
Broadsign is the leader in DOOH marketing, offering a range of services including content management, and programmatic distribution. It grants its clients access to a huge network of screens and, by connecting all parts of DOOH advertising management, allows them to target consumers more efficiently, make more impressions, and measure where impact can be optimised.
Broadsign has partnered with other innovators in the space to improve its product offerings and remain at the forefront of DOOH marketing. It has a range of clients in the advertising space, and has expanded its services in both Australia and the US. It also recently announced the general availability of its Broadsign Ad Server platform, with goals to increase and improve customer options for targeting, sales, and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Wellness program: Receive compensation for wellness-related purchases
- Parental leave: We offer top-up pay for parental leave — and something extra to celebrate the arrival of your little one
- Health plans: Benefit from comprehensive health plans
- Sick days: Feeling under the weather? We offer ample sick or personal days
- Retirement plans: Want to plan for your future? Retirement plans are available
- Learning and development: Develop your professional skills through paid learning and training
- Annual company events: Take part in fun in-person or virtual events and gatherings
- WFH furniture allowance: Equip your home office with ergonomic furniture, supplies, and beyond
- Volunteer initiatives: We encourage employees to get involved in their communities through paid volunteering days
Company HQ
Downtown Montreal, Montreal, QC
Leadership
Burr Smith
(Chairman, President & CEO)President and Manager of the Jedfam Group, and Manager of the Brisco-Davis Group. Former VP at Sverdrup Investments.
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