Customer Success Manager, Tracksuit
$114-150k
OTE
$95-125k
BASE
+ ESOP
Brand tracking dashboard
Open for applications
Brand tracking dashboard
101-200 employees
Open for applications
$114-150k
OTE
$95-125k
BASE
+ ESOP
101-200 employees
Company mission
To get brand data in every boardroom.
Role
Who you are
- 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
- Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes
- Brand & marketing fluency—you get why brand matters and how to prove it
- Data-literate and product-curious; comfortable guiding conversations with dashboards
- Excellent written & verbal comms across exec, user and technical audiences
- Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace)
- Our flavour of High Care + High Performance: kind, organised, ambitious, team-first
What the job involves
- As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards
- At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave
- You’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion
- Onboard & activate: Set clear success plans and get customers to first value quickly
- Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes
- Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion
- Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing
- Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises
- Level up the journey: Champion playbooks and continuously improve our customer experience
- Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication
- What success looks like (first 12months):
- Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts
- Every account has a documented success plan and healthy adoption baseline
- Clear expansion pipeline with repeatable motions aligned to ICP & segment
- Customer insights inform roadmap, marketing narratives, and enablement
- Playbooks improved with your fingerprints
Our take
A stellar marketing strategy is a must-have for brands these days, but it can be a struggle to measure whether their approach and effort is paying off. This is where Tracksuit comes in, with its dashboard to track brand health, demonstrate return on marketing spend and answer the question, "Is what we're doing working?"
With Tracksuit's dashboard, users can toggle through different views of their data such as funnel, profile and timeline - all combining to supply a comprehensive look into where their marketing strategy is working vs not. Where the company stands out is in how digestible it has made this information, allowing marketing teams to make impactful changes in record time.
Its an exciting approach to a problem that many businesses are keen to fix, which gives Tracksuit a broad pool of potential clientele. The company has received significant investment across a few rounds, the latest of which is being used to officially launch into the US and UK markets, expand research and platform capabilities, and democratize previously unavailable market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$24.3m
SERIES B
Feb 2024
$12.7m
SERIES A
Total funding: $41.3m
Company HQ
Westminster, London, UK
Leadership
Matthew Herbert
(Co-Founder & Co-CEO)Previously Head of Business Development at Mish Guru, and Christchurch City Lead for Uber. Also the former President of the University of Canterbury Commerce Society (UCOM), and worked in Marketing and Promotions at MediaWorks NZ.
Connor Archbold
(Co-Founder & Co-CEO)Partner at Previously Unavailable, and Flock Angel (Scout) at Blackbird. Was a Growth and Operations Consultant for 5 years, and before that was COO at Mish Guru.
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