Account Manager, Hightouch
$120-160k
OTE
Paid on an 80/20 split. We also offer meaningful equity compensation in the form of ISO options
Data solution for syncing customer data to business tools
Be an early applicant
Data solution for syncing customer data to business tools
201-500 employees
Be an early applicant
$120-160k
OTE
Paid on an 80/20 split. We also offer meaningful equity compensation in the form of ISO options
201-500 employees
Company mission
To empower everyone to take action on their data.
Role
Who you are
- 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
- Proven track record of meeting or exceeding quotas and driving positive customer outcomes
- Experience managing retention and adoption for complex SaaS accounts
- Strong written and verbal communication skills with ability to present to various stakeholder levels
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Self-starter mentality with ability to work independently and collaboratively
- Strong problem-solving skills and process improvement mindset
- Financial acumen and experience with contract management
- Ability to adapt quickly to changing priorities and business needs
- Customer-first approach with focus on building long-term partnerships
What the job involves
- As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities
- You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch
- Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals
- Build and maintain strong relationships with customer champions and key stakeholders
- Serve as the primary point of contact for all client concerns, needs, and strategic discussions
- Drive contract renewals and identify expansion opportunities through upselling and cross-selling
- Develop comprehensive understanding of client business goals and map our solutions to their needs
- Collaborate with internal teams to ensure seamless delivery and client satisfaction
- Maintain accurate client records and track contract updates, renewals, and account health
- Generate regular progress reports for clients and internal leadership
- Proactively address client challenges and develop tailored solutions
- Lead renewal meetings and participate in strategic business reviews
- Communicate expansion opportunities to the sales team and support deal progression
Our take
The use of data integration software involves combining data from different sources to provide users with a unified view. Due to the growing need to combine several heterogeneous data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been increasing.
While Fivetran is one of the most prominent platforms companies use to “extract, transform, and load” data into its warehouse, Hightouch does the opposite of that, what has become known as “reverse ETL.” For example, a company could use Fivetran to get the data into its warehouse and then use Hightouch to get the data from the warehouse and into Salesforce.
Hightouch serves a diverse range of clients, from B2B giants like Kong, Plaid, and Mattermost to B2C leaders like Nando's and Autotrader. With recent acquisitions including the product-led sales automation startup Workbase and the knowledge management startup Whatis, alongside an expanded partnership with Snowflake, Highlight continues to enhance its capabilities and provide seamless data activation for its growing customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.4m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Wellness: We offer wellness days each quarter
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(Co-Founder & CTO)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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