Senior Implementation Manager, Meltwater
$72-90k
OTE
$60-75k
BASE
+ 20% quarterly bonus [subject to the terms of the applicable bonus plan]
2 days per month in office
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
$72-90k
OTE
$60-75k
BASE
+ 20% quarterly bonus [subject to the terms of the applicable bonus plan]
2 days per month in office
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
- Minimum of 3 years of pertinent experience in a client-facing role within software support
- Proficiency in Meltwater products, coupled with comprehensive domain expertise and understanding of various use cases
- Demonstrated empathy and adeptness in swiftly comprehending customer needs, fostering rapid relationship development
- Strong business acumen, encompassing an understanding of diverse departmental and industry requirements
- Customer-centric mindset with a keen awareness of the significance of maintaining robust customer relationships
- Exceptional problem-solving abilities and exceptional verbal and written communication skills
- Outstanding organizational prowess, including effective prioritization, scheduling, and time management, even under pressure
- Proficiency in presentation skills and conducting online meetings, coupled with the ability to deliver comprehensive training and collaborate with clients to address concerns
- Deep-rooted passion for media, news, and current affairs
- Experience in crafting complex Boolean queries
- Excellent written and verbal communication skills in [Language] and English
- Openness to embrace our hybrid work schedule, requiring presence in the office 2 days per month
- The ability to legally work in the country of hire is required for this position
What the job involves
- As a Meltwater Senior Implementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features
- Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives
- Your role involves close collaboration with both account teams and our clients, to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription
- Lead and manage client implementations to ensure smooth transitions
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction
- Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
- Effectively communicate project status and deliverables with internal and external teams to ensure project success
- Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication
- Track milestones and document client interactions and insights in Totango to enhance overall client experience and relationship management
Application process
- When You'll Join: March 2025
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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