Senior Program Manager, Back Market

Trade-in

$90-115k

+ Equity Options

SQL

Tableau

Excel

Mid and Senior level

New York

More information about location

3+ days a week in office (Union Square Park West, Manhattan)

Online marketplace for refurbished electronics

Open for applications

Online marketplace for refurbished electronics

501-1000 employees

B2CMarketplaceSustainabilityConsumer GoodseCommerceConsumer Appliances

Open for applications

$90-115k

+ Equity Options

SQL

Tableau

Excel

Mid and Senior level

New York

More information about location

3+ days a week in office (Union Square Park West, Manhattan)

501-1000 employees

B2CMarketplaceSustainabilityConsumer GoodseCommerceConsumer Appliances

Company mission

To restore trust and desire for refurbished devices.

Job

Company

Role

Who you are

Excellent written and oral communication in English (French is a plus)
3-5 years experience in account management or sales operations in a fast-paced environment
You have excellent communication/people skills
You are comfortable with figures & reportings - Excel is a must; Tableau, SQL, and Workato are a plus
You have strong organizational skills, a strong sense of ownership and accountability. You are a team player and you have a high capacity to federate and work with transversal teams in an international environment

What the job involves

Manage the Trade-in preferred sellers programs globally by selecting the most performing or promising sellers on the platform and grow their Trade-in business with Back Market
Collaborate closely with the Seller Success team (managing sellers on Back Market) to craft and implement the onboarding strategy. This should support our trade-in program in recently launched markets and product categories while reinforcing the position of mature ones
Manage the Trade-In Launching Phase to ensure sellers' successful onboarding and initial success. Work hand in hand with the Seller Success team to deliver early-stage support and guarantee that sellers have the necessary guidance and resources to thrive
Provide training and guidance for sellers about trade-in processes, targets and quality standards and work with the Seller Success team to implement and enforce them
Deliver data analysis to identify areas where seller performance can be improved and partner with the Seller Success team to implement actionable plans for addressing the identified issues
Enhance sellers' trade-in performance by equipping the Seller Success team with the tools and resources needed to effectively manage their portfolios and foster their adoption
Act as a bridge between sellers and the trade-in team by actively gathering and assessing sellers' feedback and identifying common challenges and pain points through data analysis, and implement action plans to address them

Application process

Phone Screen
Business Screening
Skills Fit Challenge
Internal Stakeholder Interview
BM Values Sabothire Interview

Our take

At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.

The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.

Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-4% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.1)

Company

Company benefits

An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
Professional development programs, internal mobility, and the opportunity to make your career what you want it to become

Company HQ

19th arrondissement of Paris, Paris, IDF

Leadership

Thibaud Hug de Larauze

(CEO)

Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.

Vianney Vaute

(Chief Creative Officer)

Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.

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