Senior Program Manager, Back Market
Trade-in
$90-115k
+ Equity Options
More information about location
3+ days a week in office (Union Square Park West, Manhattan)
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
$90-115k
+ Equity Options
More information about location
3+ days a week in office (Union Square Park West, Manhattan)
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Excellent written and oral communication in English (French is a plus)
- 3-5 years experience in account management or sales operations in a fast-paced environment
- You have excellent communication/people skills
- You are comfortable with figures & reportings - Excel is a must; Tableau, SQL, and Workato are a plus
- You have strong organizational skills, a strong sense of ownership and accountability. You are a team player and you have a high capacity to federate and work with transversal teams in an international environment
What the job involves
- Manage the Trade-in preferred sellers programs globally by selecting the most performing or promising sellers on the platform and grow their Trade-in business with Back Market
- Collaborate closely with the Seller Success team (managing sellers on Back Market) to craft and implement the onboarding strategy. This should support our trade-in program in recently launched markets and product categories while reinforcing the position of mature ones
- Manage the Trade-In Launching Phase to ensure sellers' successful onboarding and initial success. Work hand in hand with the Seller Success team to deliver early-stage support and guarantee that sellers have the necessary guidance and resources to thrive
- Provide training and guidance for sellers about trade-in processes, targets and quality standards and work with the Seller Success team to implement and enforce them
- Deliver data analysis to identify areas where seller performance can be improved and partner with the Seller Success team to implement actionable plans for addressing the identified issues
- Enhance sellers' trade-in performance by equipping the Seller Success team with the tools and resources needed to effectively manage their portfolios and foster their adoption
- Act as a bridge between sellers and the trade-in team by actively gathering and assessing sellers' feedback and identifying common challenges and pain points through data analysis, and implement action plans to address them
Application process
- Phone Screen
- Business Screening
- Skills Fit Challenge
- Internal Stakeholder Interview
- BM Values Sabothire Interview
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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