Partner Operations Specialist, Podium Education
Experiential education company for universities
Be an early applicant
Experiential education company for universities
101-200 employees
Be an early applicant
101-200 employees
Company mission
To supercharge student outcomes.
Role
Who you are
- 2–4 years in Project management, operations, implementation, or systems support roles
- Strong working experience in Salesforce
- Experience working with internal cross functional emails and external clients
- Experience with basic data programs, form platforms, automation tools (e.g., Zapier, FormAssembly, Excel), and email platforms preferred
- Highly detail-oriented with strong QA instincts
- Demonstrated ability to identify process improvements, not just execute tasks
- Comfortable balancing structured operational work with problem-solving
- Clear written communicator who escalates with context
- Experience in higher education, edtech, or SaaS preferred
- Take pride in clean data and well-structured systems
- Efficiently coordinate with internal and external stakeholders
- Catch inconsistencies before they become larger issues
- Stay calm during busy launch cycles
- See patterns in friction and think, “We can design this better.”
- Want to both execute reliably and help scale how a team operates
- This role is for someone who wants their hands in the details and their brain in the architecture
What the job involves
- Reports to: Director of Partner Operations
- Works closely with: Partner Success, Enrollment, Marketing, Finance, RevOps/Tech, Data Operations
- Partner Operations is the systems and data backbone of our partnership model. We ensure partners are launched, enrolled, billed, and reported on correctly every time
- The Partner Operations Specialist owns the detailed execution that powers partner setup, launch readiness, and the Lead → Application → Enrolled journey. This role ensures configurations are accurate, workflows function as intended, and cross-functional teams have clear visibility into operational status
- This position is execution-heavy, particularly in the first several months
- Configuring and auditing Salesforce records
- Managing forms and field mappings
- QA’ing landing pages, email triggers, and automation workflows
- Supporting launch coordination and cross-team alignment
- Monitoring funnel movement and flagging operational risks
- Supporting partner relationships, communication and implementation
- At the same time, this is not a task-only role. As you build context and credibility, you will be expected to:
- Identify recurring friction points
- Recommend structural improvements
- Contribute to process standardization
- Support scaling projects that reduce manual work and complexity
- Success in this role means launches are predictable, data is trustworthy, cross-functional teams feel supported, and operational improvements ship consistently over time
- Coordinate with partners to complete Launch milestones & source registration data
- Configure and QA Salesforce partner and term setup
- Validate application and registration workflows
- QA landing pages, forms, and transactional emails
- Manage launch readiness checklists and cross-functional signoff
- Ensure partner requirements and configurations are reflected accurately in systems
- Surface blockers early and clearly
- Triage operational issues and route them appropriately
- Support in-term deliverables and reporting inputs
- You will help maintain clean visibility across the post-lead funnel and ensure operational conditions support enrollment success
- Monitor funnel dashboards and flag stalled movement or anomalies
- Identify friction caused by configuration, eligibility rules, or workflow gaps
- Partner closely with Partners to source and Data Operations to process registration and directory data dependencies
- Support census confirmation and billing alignment from an operational setup perspective
- You will maintain the systems that power partner delivery and help make them better over time.This role requires both strong attention to detail and systems-level thinking
- Maintain Salesforce partner objects and term configurations
- Update partner program details, contacts, and data-sharing structures
- Perform QA on form logic, display rules, and automation workflows
- Monitor integration tools and escalate issues appropriately
- Maintain and refine documentation and SOPs
- Liaise with University partners on implementation items
- Identify opportunities to optimize and standardize configurations
- Reduce manual work through better structure or automation
- Contribute to operational improvement initiatives each term
- Support cross-functional scaling projects (forms evolution, automation readiness, workflow redesign)
Our take
College students often face the challenge of lacking real-world experience, making it difficult to land their first job. This can be particularly true for students who don't have connections or access to internship opportunities.
Podium Education tackles this problem by providing undergraduate students with real-world project-based experiences through its university network and career accelerator platform. Partnering with over 60 universities and leading corporations like Intel, Podium allows students to build in-demand skills in areas like digital marketing, coding, and data analytics.
To further strengthen its reach and impact, Podium recently acquired Untapped, an all-in-one early career talent platform connecting students with top companies like JP Morgan and Stripe. This acquisition brings together Podium's extensive university network with Untapped's vast employer network, ultimately positioning Podium to become a leader in experiential education.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$20m
SERIES B
Oct 2020
$12m
SERIES A
Total funding: $32m
Company benefits
- 401k, health, vision, and dental insurance package
- Unlimited paid time off
- Excellent birthing and bonding leave policies
- Monday team lunches
- Extremely passionate and intelligent colleagues
- Super cool offices, if you live in Austin or Phoenix
- Monthly team events
- Have a massive impact on the lives of others, every day
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Brooks Morgan
(Co-Founder & Chairman)Previously the founder and CEO of GetAccepted (acquired by The Princeton Review). They also served as the CRO at The Princeton Review, COO at Uversity, and worked in VP, BD, and Sales at Infegy.
Alex Ricken
(Co-Founder, CPO & Board Member)Previously a Director of the Global Freshman Academy at EdPlus at Arizona State University. Prior to this, they held Directorial roles at Kaplan Test Prep and served as the COO at Grockit.
Christopher Parrish
(Co-Founder & President)Previously worked at 2U in various roles, including Director of Strategic Operations and Senior Vice President. Prior to this, they worked at McGladrey and Bank of America.
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