Senior Product Designer, ezCater

• We’re looking for a well-rounded Senior Product Designer who excels at distilling complex problems into delightful, holistic experiences
• Someone who has a strong visual point of view and is a skillful problem solver who loves generating ideas with their team
• 5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design
• Experience designing for complex product surfaces and multi-step journeys, ideally including experimentation or growth-focused work
• Ability to drive design concepts from business strategy discussions through to day-to-day execution, connecting your work clearly to customer and business outcomes
• A transparent approach to working that invites others into the process and creates a welcoming venue for feedback
• A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance
• Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools. You keep up with the latest tools and are willing to share your knowledge with the team
• Experience designing with and contributing to a robust design system
• A detailed portfolio that showcases:
• How you’ve tackled complicated problems,
• The evolution of your design process from discovery through launch, and
• Clear customer and business impact (ideally including experiments or measurable outcomes)
• Strong storytelling and communication skills, with the ability to bring others along through your process and align partners around a vision
• Soft skills that are as well developed as your design skills, including collaboration, facilitation, and relationship-building
• A sharp mind, a soft heart, and a large funny bone

Desirable

• At ezCater, we care a lot about building incredibly helpful products that our customers, caterers, and delivery partners love to use
• As Senior Product Designer for Product Growth, you’ll design end-to-end experiences that help users realize value quickly and consistently across the customer and account journey, driving acquisition, activation, retention, and expansion
• The Product Growth pod leverages cross-functional collaboration and data-driven experimentation to deliver product innovations that fuel sustainable, scalable business growth
• You’ll regularly explore and refine concepts, then narrow to the best design solution by weighing potential impact and feasibility with your team
• You’ll report to the Senior Design Manager and be a key partner to product, engineering, data, research, and marketing collaborators in the Product Growth pod
• Drive innovative and creative approaches that can move the needle on our key growth initiatives (acquisition, activation, retention, expansion) alongside product, analytics, research, content, marketing, and engineering counterparts
• Partner with product, engineering, business partners, and research partners to establish a clear vision and strategy for your area that looks beyond a single experiment and considers the full customer journey and opportunity space
• Explore and refine concepts, then narrow to the best design solution by weighing data, customer insight, technical feasibility, and scope with your team
• Translate growth opportunities into cohesive user journeys across onboarding, activation, in-product education, engagement, and lifecycle touchpoints
• Work in Figma to deliver elegant solutions by crafting user flows, user journeys, wireframes, high-fidelity mockups, and prototypes
• Collaborate with product managers, data analysts, and researchers to develop hypotheses, design experiments (A/B tests and multi-variate tests), and iterate based on qualitative and quantitative learnings. You are comfortable exploring dashboards and experiment results yourself to uncover insights and tell clear stories with data
• Contribute directly to moving business metrics, using data to inform and validate your design decisions while balancing long-term product quality
• Raise the bar for the quality of design at ezCater through your design craft, facilitation, and workshop skills; help your team frame problems, explore divergent solutions, and converge on impactful outcomes
• Contribute to and advocate for our design system, ensuring experiences are consistent, scalable, and accessible across the product
• Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases

• Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!