Senior Technical Support Manager, Workday
Integration Tools
3+ days a week in office
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
3+ days a week in office
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- 6+ years leading a technical team and/or experience with managing software engineering teams
- 8+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications such as Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, or Cornerstone
- Understanding, and enforcement of, case handling processes and escalation procedures
- Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)
- Ability to proactively identify trends and drive improvement/scaling initiatives to address those trends
- Strong Incident/Crisis management experience
- Ability to generate a sense of urgency and rally appropriate resources
- Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
- Ability to mentor, coach and lead a team to success
- Prior experience with HCM or other enterprise software applications
- Prior experience with technical integrations
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
- Ability to balance multiple priorities and communicate across diverse teams within the organization
- Demonstrate resilience and innovation when faced with tight resolution timeframes and conflicting/opposing priorities
- Ability to be in office at least 50% of the time
What the job involves
- As a Technical Support Delivery Sr Manager, you will lead a team in providing technical support to customers and consultants on complex products and applications
- You will also collaborate with Engineering teams in diagnosing and troubleshooting highly technical software issues and communicate with multiple stakeholders through resolution
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
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