Customer Enablement Engineer, ActionIQ
$103-115.5k
3 days a week in office
Enterprise CX Hub
Job no longer available
Enterprise CX Hub
101-200 employees
Job no longer available
$103-115.5k
3 days a week in office
101-200 employees
Company mission
To unlock the power of data and transform customer engagement to create authentic human connections.
Role
Who you are
- BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar
- 2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc
- 1+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users
- Proficient in one programming language and working knowledge of SQL and Unix command line tools
- Working Knowledge of Github, and AWS infrastructure
- Excellent problem solving skills
- Strong Communication skills
- Improvement mindset, through processes, tools and/ or documentation
- Strong professionalism & work ethic
Desirable
- Working knowledge of Java and/or Scala
- Marketing technology industry & relevant vendor knowledge
What the job involves
- Customer Enablement Data Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the AIQ platform
- You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement in order to deliver on all customer technical requests
- You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings, email, etc), and for scoping and prioritizing the incoming work. This can include:
- Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc
- Setting up ETL pipelines across disparate data sources, and creating a unified Data Model
- Setting up/enabling new product features & ingest/export integrations
- Helping answer customer questions, and troubleshooting where necessary
- Participating in the on-call rotation
- Owning the handover of the customer from the Implementation team, once the platform has been deployed, and be responsible for successfully transitioning them into the Delivery Team
- Finding out sustainable ways of addressing repeatable issues, and building tools for automation
- Contributing with documentation and building our customer specific configuration knowledge base
- A source of feedback for our product team, full stack and backend engineering teams
Our take
When businesses buy and sell third-party data, they face a range of regulations and restrictions that limit its usability. However, first-party data collected by companies for their own use presents a less restrictive approach to data collection and use.
ActionIQ helps companies directly collect, analyze, and utilize customer data in order to provide personalized marketing solutions. The company focuses on providing its services for mail, in-app, site, and paid media platforms, without using restrictive third-party data.
The startup has secured substantial funding and boasts a number of high-profile clients such as The New York Times, Shopify, and Pandora. It is continuing to research and develop its enterprise capabilities and customer advocacy and has been focused on obtaining strategic partnerships to push its growth goals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2021
$68m
SERIES C
Jan 2020
$32m
SERIES C
Total funding: $145m
Company benefits
- 401(k) Plan: It's never too early to start saving. We provide a 401(k) plan to employees because we believe it should be easy for everyone to save and invest in their future.
- Hybrid Workplace: We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.
- Charitable Match: Employee donations of up to $500 per fiscal year will be matched.
- Person Focused Benefits: We offer benefits catered to the whole person, including top of the line healthcare coverage and additional wellness programs.
- Professional Development: We care about your professional interests and natural talents. You'll have the opportunity to explore, enhance and expand your skillset through conferences, workshops, experiential learning, cross-team collaboration and more.
- Generous PTO: We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance.
- Parental Leave: If you're a parent-to-be, congratulations! We've got you covered. We offer many options for taking paid time off to spend with the newest member of your family.
Company HQ
Flatiron District, New York, NY
Leadership
Tasso Argyros
(Co-Founder & CEO)Tasso founded Aster Data, which was acquired for 325M. Tasso's passion for empowering business users led him to start ActionIQ.
Nitay Joffe
(Co-Founder & CTO)After Nitay engineered Facebook's data infrastructure, they co-founded ActionIQ to explore his passion for databases, distributed systems, and big data.
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