Senior Full Stack Engineer, Cresta
QM & Coaching
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Proven experience as a Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platforms
- Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs
- Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture
- Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus
- Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces
- Familiarity with managing state, execution logic, or visual programming paradigms is a bonus
- Strong collaboration and communication skills—able to work effectively across product, design, and engineering teams
- Passion for building systems that simplify complex problems and empower users
What the job involves
- The QM & Coaching Team at Cresta is vital for our post-call intelligence products
- Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching
- We build systems that deeply analyze agent behaviors, delivering structured insights into their performance and pinpointing critical areas for improvement
- Through AI-powered exploration and interactive workflows, our work empowers organizations to leverage data-driven decisions and enhance the overall customer experience
- As a Senior Fullstack Engineer, you’ll play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities
- This platform empowers non-technical users to configure conversation workflows, apply automation without writing code
- You will work across the stack—from building intuitive UIs to robust backend services—enabling customers to unlock value from conversations quickly and flexibly
- You’ll partner with designers, product managers and AI/ML teams to turn complex requirements into delightful and performant product experiences
- You’ll also help shape the future of our no-code architecture, ensuring it scales with our product and customer base
- Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform
- Build intuitive UI components and visual editors for configuring conversation logic and workflows
- Architect and implement backend services and APIs to power a dynamic no-code interface
- Work closely with ML engineers to expose conversation intelligence in an accessible and configurable way
- Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch
- Identify areas for performance improvements and scalability in both frontend and backend systems
- Ensure reliability, security, and maintainability across the full technology stack
- Participate in design discussions, code reviews, and continuous integration processes
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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