Program Manager/Customer Success Manager, Unstructured.io
Public Sector
Data prepping for Large Language Models
Be an early applicant
Data prepping for Large Language Models
21-100 employees
Be an early applicant
21-100 employees
Company mission
To give organizations access to all of their data.
Role
Who you are
- You must have an active Secret or higher clearance for this role
- 3–5 years of program management or customer success experience in public sector environments, preferably within the US Department of Defense
- Active SECRET clearance (TS/SCI eligibility strongly preferred)
- Strong understanding of federal procurement, compliance, and delivery requirements
- Experience reviewing and managing contracts, SLAs, and deliverables
- Familiarity with machine learning, AI, or enterprise software integrations
- Excellent communication skills to bridge technical and non-technical stakeholders
- Proven ability to manage complex, multi-stakeholder programs with competing priorities
- Willingness to travel up to 35%
Desirable
- Prior experience working with AI/ML, SaaS, or data-focused platforms
- Hands-on experience with program delivery in Department of Defense cloud or on-premises environments
- Comfortable operating in a fast-paced startup environment with a high degree of autonomy
- Unstructured values service and encourages veterans of the US military and civilian agencies to apply to this role
What the job involves
- We are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery, customer success, and relationship management with our federal and public sector customers
- This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients
- You will oversee public sector customer onboarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success
- With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable value for our customers
- Program & Engagement Management
- Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the US Department of Defense, ensuring milestones, deliverables, and timelines are met
- Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
- Ensure programs align with customer missions, security requirements, and compliance frameworks
- Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and value
- Develop success roadmaps with measurable KPIs to ensure alignment with mission and business outcomes
- Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of our platform
- Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on obligations
- Own management of subcontracts, building effective partnerships, navigating procurement processes, and ensuring compliance with federal standards
- Guide customers through the implementation and integration of Unstructured solutions with existing workflows
- Translate technical capabilities into mission impact for technical and non-technical stakeholders
- Represent the voice of the customer internally, providing insights to inform product roadmaps and feature prioritization
- Surface feedback to enhance usability, functionality, and performance in federal environments
Our take
Unstructured.io is tackling a prevalent challenge in AI adoption - the difficulty of integrating complex, enterprise-sized data with Large Language Models (LLMs). The company's platform provides a solution by extracting and staging all data, even that which is in difficult-to-use formats, and making it compatible with LLMs.
Thus, the startup streamlines the time-consuming data preparation process, providing tools for otherwise complex tasks like removing unwanted elements, text concatenation, and Optical Character Recognition (OCR). It also tailors processing pipelines for specific document types, addressing a critical bottleneck in AI development workflows.
In enabling the seamless integration of LLMs with enterprise data, Unstructured's platform has the potential to unlock substantial productivity gains. As of March 2024, its open-source library has been download more than 6M times and by 2025, the total user base has grown significantly, with over 65,000 organizations now leveraging Unstructured tools. The company continues to develop its solution to the data-preparation bottleneck, a crucial component in meeting the evolving demands of enterprise-scale LLM deployments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$40m
SERIES B
Jul 2023
$20m
SERIES A
Total funding: $65m
Company HQ
SoMa, San Francisco, CA
Leadership
Brian S. Raymond
(Founder & CEO)Previously worked in Investment Banking at Harris Williams & Co. Prior to this they worked at The White House in the National Security Council and as an Intelligence Officer at the Central Intelligence Agency.
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