Senior IT Support Engineer, Zyte

• 8+ years in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering, including 3+ years in a senior role owning internal business systems and automation at a SaaS/tech company
• Scripting Mastery: Strong scripting and programming ability in Python, Go, , Bash,
• Cloud Infrastructure: Solid experience operating GCP & AWS environments (VPCs, IAM roles, EC2/S3)
• API & Integration Engineering: Strong experience working with external APIs, including:
• REST and GraphQL APIs
• OAuth authentication flows
• Webhook-based event systems
• SaaS SDKs and integration frameworks
• Operating Systems: Deep working knowledge of macOS and Linux environments
• Identity & Security: experience implementing and managing:
• SSO / SAML / SCIM provisioning
• Identity lifecycle automation
• Zero Trust access models
• Compliance & Governance: Experience supporting or passing security and compliance audits, such as:
• ISO 27001 | SOC2 | GDPR
• Experience working in remote-first or globally distributed environments is strongly preferred
• Autonomous: You don’t need a manual. You prioritize complex backlogs independently and lead from the front
• People-Centric: You have great interpersonal skills and clear communication. You solve for the person, not just the machine
• AI-Driven: You are enthusiastic about leveraging AI tools to automate, enhance, and continuously improve internal IT business processes
• Security Minded: You understand the "why" behind security frameworks and MDM, balancing safety with organizational speed
• Growth-Oriented: You are proactive. When you see a gap in a process, you own the solution

Desirable

• Zyte is seeking a Senior IT Systems Engineer with strong Business Systems and Automation experience to architect and operate the internal technology ecosystem that powers our global company
• This role goes beyond endpoint management and traditional IT support — it treats internal IT as an engineering discipline, with code-first automation as the default approach
• You will design and operate the backbone of Zyte's internal SaaS platform, integrating systems like Salesforce, HubSpot, finance systems, HR platforms, engineering tools, and collaboration software into a coherent, automated architecture
• You'll also play a key role in introducing AI-assisted and AI-driven workflows across the company
• Administer and integrate business-critical SaaS systems, such as:
• Salesforce or HubSpot
• Customer support platforms (Zendesk, Intercom, etc.)
• Billing or subscription systems (Stripe, Chargebee, etc.)
• Collaboration and engineering tools (Atlassian, GitHub, Notion)
• Design reliable workflows and data synchronization across multiple SaaS platforms
• Engineer Internal Automation Systems: You will spend a significant portion of your time writing code and building automation tooling, not just configuring SaaS products
• Using modern development environments (IDEs, CLIs, SDKs), you will build scripts, services, and integrations that automate Zyte’s internal operations. Typical work includes:
• Writing automation scripts in Python, Go, or similar languages
• Building internal CLI tools for common IT and business workflows
• Developing small internal services that integrate the SaaS platform
• Building event-driven automation pipelines using APIs and webhooks
• Developing internal bots and ChatOps integrations
• Build and Maintain SaaS Integrations: Design and implement reliable, API-driven integrations between business systems, including:
• CRM automation across Salesforce / HubSpot
• Syncing customer, billing, and product usage data
• Automating entitlement provisioning across internal systems
• Connecting support, product, and CRM workflows.
• Develop Internal Tools: Build internal tools that improve operational efficiency across teams, like:
• Internal CLI tools for IT and operations
• Automation services for onboarding and access management
• Data synchronization services between internal systems
• Dashboards and automation services for business operations
• ChatOps tools for Slack or internal collaboration platforms
• Introduce AI into Internal Workflows: Identify opportunities to use modern AI technologies to automate or augment internal operations, examples include:
• AI-powered internal support assistants
• LLM-driven knowledge retrieval across internal documentation
• Automated ticket triage and resolution
• AI copilots for internal SaaS workflows
• Automated analysis of operational data
• Design the Internal "IT Golden Path": Create automated and developer-friendly workflows for employees and teams, building, for example:
• Automated onboarding and offboarding pipelines
• Identity and access provisioning automation
• Self-service automation for common IT tasks
• Internal developer-friendly APIs for business systems
• IT Service Management & Operations: Serve as the ultimate level of IT Support for end-users, delivering superior IT assistance to a global, remote workforce. Emphasize comprehensive root-cause analysis and a 'person-first' philosophy in service delivery
• Security & Compliance Engineering: Ensure continuous operational adherence to established ISO frameworks. Implement and administer comprehensive endpoint security measures, including Mobile Device Management (JumpCloud), enterprise-grade password management solutions, and conduct routine access audits to rigorously enforce Zero Trust architecture principles