Connectivity Specialist, FareHarbor

• 2+ years customer support experience
• Have a strong attention to detail
• Excellent written and verbal communication skills in English
• Experience working in a culturally diverse work environment
• Have a natural sense of urgency and ownership
• Independent worker with a high level of maturity

Desirable

• We are looking for a Connectivity Specialist to join our team in Denver
• As a member of the Connectivity team, you will be responsible for helping FareHarbor clients manage their API integrations with select Online Travel Agencies (OTAs)
• This is an exciting opportunity to work with a dynamic team where you can have a tremendous impact
• The Connectivity team’s objective is to work with FareHarbor’s clients to improve their internal operations and provide seamless connectivity with their distribution channels. In order to accomplish this, we’re seeking creative problem solvers with a passion for the travel industry!
• Provide Connectivity support for FareHarbor clients and partners globally
• Establish API connections between FareHarbor clients and OTAs
• Maintain and troubleshoot API connections between FareHarbor clients and OTAs
• Become an expert on all features that comprise a product on FareHarbor’s platform
• Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
• Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams
• Become an expert in all of FareHarbor’s unique API integrations with each OTA
• Work with the team to maintain SLA adherence on inbound requests
• Think independently and collaboratively on a team with a high level of maturity
• Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner
• Devise long term solutions to reduce future API errors when possible
• Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way
• Answer inbound requests from clients and partners in a timely and professional manner
• Educate clients on API best practices
• Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams
• Prioritize and complete inbound tasks in a timely manner
• Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
• Proactively and independently plan your day-to-day tasks and responsibilities

• Application Deadline: February 19th, 2025