Renewals Manager, Salesforce

• 5+ years of demonstrated success in a Sales, Operations, Account Management
• Strong customer management and negotiation skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Strong process management, financial acumen, and ability to apply strict policies
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Bachelor's Degree

Desirable

• The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.
• They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes.
• Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce
• Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
• Own, drive and manage the renewals process in collaboration with the account team
• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
• Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons