Compliance Manager, Shiftsmart
$160-210k
+ Equity
2+ days a week in office
Custome enterprise workforce solutions
Job no longer available
Custome enterprise workforce solutions
1001+ employees
Job no longer available
$160-210k
+ Equity
2+ days a week in office
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Experience: 6–9 years in Compliance Operations, Legal Operations, or Regulatory Affairs within a tech or labor-driven organization
- Expertise: Strong understanding of labor and wage/hour regulations, agency filings, and compliance documentation
- Skills: Skilled at managing cases and people; excellent organization, writing, and stakeholder communication
- Systems: Familiarity with Rippling, Zendesk, and SOC 2 tools (e.g., Vanta) preferred
- Collaboration: Works effectively across Legal, HR, Product, and Operations to implement scalable compliance processes
- Leadership:Demonstrated ability to manage and mentor a small team of specialists; accountable for execution
What the job involves
- The mission of the Privacy and Compliance function is to ensure Shiftsmart processes and policies adhere to relevant legal and regulatory requirements and ensure positive & safe experiences for both users, clients, and company. You will be directly contributing in helping create and maintain a resource for both customers and users to assist with any privacy or legal related requests
- The Manager, Regulatory & Compliance Enablement is a key member of Shiftsmart’s Compliance team, responsible for ensuring regulatory filings, partner escalations, and compliance operations run seamlessly across all 50 states. This role manages a team of Claims Specialists, personally handles complex or high-risk filings, and works with Legal, Product, HR, and Operations to ensure compliance is embedded across Shiftsmart’s platform and processes
- The Manager also leads the rollout and governance of Shiftsmart’s Legal & Compliance Review Framework, driving consistency, documentation, and accountability for all Legal and Compliance reviews. By combining hands-on regulatory execution with compliance enablement and governance, this role translates legal requirements into scalable operational workflows that protect Shiftsmart’s partners, customers, and business
- Manage end-to-end handling of wage, unemployment, and regulatory filings in coordination with in-house and outside counsel
- Personally own complex or high-impact cases and government responses to ensure timely, accurate resolution
- Oversee and develop Claims Specialists, ensuring SLA compliance, strong documentation, and consistent partner communications
- Maintain comprehensive records of filings, agency correspondence, and outcomes for audit and reporting
- Partner with Legal, Product, and Engineering to operationalize compliance requirements across Shiftsmart’s technology and workflows (classification, onboarding, in-app disclosures, wage rules)
- Support SOC 2 and privacy compliance by ensuring operational adherence and evidence collection
- Collaborate with HR on device management, offboarding controls, and training compliance processes
- Assist with compliance policy reviews, documentation control, and audit readiness
- Coordinate customer compliance requests and external audit responses in partnership with Legal and Finance
- Develop reporting dashboards and insights on compliance activities, SLA performance, and risk trends
- Lead rollout and ownership of a Legal & Compliance Review Framework across the organization
- Define and manage the intake, routing, and approval process for materials requiring Legal or Compliance review (e.g., partner communications, policies, customer materials, contracts)
- Collaborate with Legal to ensure reviews are efficient, well-scoped, and properly documented
- Create and maintain tracking tools, templates, and dashboards to monitor review status, cycle time, and outcomes
- Translate recurring review feedback into standardized SOPs, templates, and playbooks for business teams to reduce review volume over time
- Serve as the point of contact for all cross-functional teams submitting items for review, ensuring consistent application of the framework and accountability for completion
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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