Senior Customer Success Manager, GetYourGuide
12 Month Maternity Contract
Travel experiences booking platform
Job no longer available
Travel experiences booking platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help travelers unlock unforgettable travel experiences all over the world.
Role
Who you are
- 6+ years of B2B account management experience, Saas and/or Tourism industry experience is a plus
- Ambitious personal growth expectations that match our agile & fast-paced environment
- Excellent and natural communication and social skills to establish and build great relationships with clients on an executive decision maker level
- Strong analytical ability to analyze and interpret data from a variety of sources
- Customer focus with a strength on detecting insights and opportunities
- Focused on understanding the needs of the partner and achieving win-win solutions
- Natural problem solver with a result focused “can-do” attitude who loves to think creative and outside the box
- In all this, you are a real collaborative team player and agree with us that teamwork means working together towards a common vision professionally, with passion and fun
- Fluent in English, both written and verbal communication. Additional languages are a plus especially Italian or Spanish
What the job involves
- For this role, we are looking for a Senior Customer Success Manager with a passion for working within GetYourGuide's SaaS Technology Business
- You will be managing a portfolio of key strategic clients
- This role is initially for a 12 month maternity cover contract ideally starting in March or April 2024
- Have full ownership of a portfolio of key strategic clients, acting as their dedicated account manager
- Analyze data in order to proactively identify short and long term opportunities to improve their business performance
- Create and execute strategic initiatives to drive partner’s retention and revenue growth
- Collaborate closely with our Sales teams to ensure a smooth transition of new customer acquisitions into your hands for ongoing account management
- Establish scalable processes for managing our enterprise customers
- Be the thought partner to Product & Tech teams by translating customer insights into meaningful product features
- Represent GetYourGuide in front of our partners, contributing to the company brand image with both partners and their customers
- Stay on top of industry trends & developments and be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customer's challenges
Our take
Booking holidays and travel experiences can be time-consuming, expensive and stressful. GetYourGuide solves this problem by making it easier for customers to book and organize tours and activities.
While there are many tour providers and travel agents out there, the area of travel experiences has remained largely untouched by the digital revolution. GetYourGuide has successfully built an attractive and easy-to-use online marketplace that offers users an alternative to outdated booking sites. The company has managed to thrive despite a significant downturn in the tourism industry.
GetYourGuide's impressive funding up to Series F and debt funding is a testament to its solid footing in the travel market. What's more, a partnership with travel giant Expedia means that GetYourGuide is expanding into the US market, which could prove to be a game-changer for the company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2023
$85m
SERIES F
Oct 2020
$153.3m
CONVERTIBLE
Total funding: $895.1m
Company benefits
- Virtual shares so you can be part of our success
- Annual personal growth allowance & GrowthHub - be constantly learning
- Structured growth and development plan to elevate your career to the next level
- Company contributions to personal pension plans
- 40 days per year for telecommuting
- Bonuses for successful employee referrals
- Mental wellbeing services with nilo.health
- 25 vacation days; +1 for each additional year up to a cap of 28
- 20% discount for friends & family on GetYourGuide activities
- Language course reimbursement
- Various discounted services such as Urban Sports Club, public transportation ticket and corporate scheme
- Weekly catered brunches, lunches, and snacks
- In-house gym and fitness classes
Company HQ
Gleimviertel, Berlin, BE
Leadership
Johannes Reck
(Co-Founder & CEO)Previously a Visiting Associate at The Boston Consulting Group.
Tobias Rein
(Co-Founder & Principal Engineer)Previously an Application Developer at Palindrom.
Tao Tao
(Co-Founder & COO)Has served as the COO of GetYourGuide since co-founding the company in 2009.
Martin Sieber
(Co-Founder & Director of Product)Previously an Investor and Advisor at Insightness and LocalUncle. Also experienced as a Freelance Web Designer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job