Senior Site Reliability Engineer, ServiceNow
Night shift 24/7 - 4 days
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Degree in computer science/engineering or equivalent
- Minimum of 4 years of IT operations experience
- Experience in leveraging AI into work processes, decision-making, or problem-solving
- Solid Knowledge of ITIL driven IT Operations – Incident, Problem & Change Management
- Experience working well in a team environment while also being able to work productively while unsupervised
- Solid experience of troubleshooting in a highly demanding environment
- Demonstrated ability to troubleshoot difficult technical issues
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
- Excellent time management skills
- Required Technical Qualifications
- Extensive knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting
- Solid understanding of Networking skills, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP
- Understanding of relational databases (e.g., MySQL, Postgres)
- Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell
- Hands-on experience with Kubernetes and containerization
Desirable
- Familiarity with Configuration Management tools like Ansible and Puppet
- Knowledge of monitoring and observability tools (Prometheus, Grafana, etc)
- Working knowledge of the components in a web applications stack
- Experience diagnosing performance degradation (e.g. explain plans, database tuning, replication related issues)
- Familiarity with monitoring large and scalable systems, applications, and networks
- Experience with Splunk, Gitlab
- Understanding of CI/CD pipelines and Git-based workflows
- Certification in cloud platforms (AWS/GCP/Azure)
What the job involves
- The Senior Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance, reliability, and availability
- This is a technical role and requires strong troubleshooting skills as well as strong technical skills
- This is a nightshift role (4 days a week) and must be based anywhere within the Republic of Ireland
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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