Solutions Engineering Manager, Cloudflare
UK & Ireland
More information about location
Web performance and security platform
Job no longer available
Web performance and security platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
- Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology
- Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching
- Demonstrable experience in coaching, leadership skills or team management
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
- Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers
What the job involves
- Cloudflare’s Solutions Engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production
- Being much more than an expert solely in Cloudflare’s services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today
- Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!)
- As a Solutions Engineering Manager, you set the cadence of the team’s communication, collaboration and culture
- Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team
- You will also work closely with our Enterprise prospects and customers by shadowing and improving your team’s technical expertise to help develop good practice and ensure a high standard of customer success
- Responsible for the hiring, on-boarding, enablement and technical pre-sales performance of the UK & Ireland Solutions Engineering team, you will be the focal point for coordinating the team’s resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time
- To aid your team, you will work closely with cross-functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support
- Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer’s needs
- Cultivate cross SE team/office coordination, keep us all connected as one team
- Facilitate knowledge transfer between SE teams
- Ensure the team learns from the great ideas of single team members
- Ensure mistakes are not repeated within the team
- Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
- Maintain strong communication with Account Executives and Customer Success leads
- Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
- Exemplify and cultivate positive culture traits
- Provide support and confidence to team members
- Cultivate a very open communication environment. Criticism is welcome and appreciated
- Maintain a culture of independence amongst team members while offering advice to team members on how to improve
- Operate as a highly performing individual contributor
- Maintain trust and respect from the team
- Ability to handle any call, from any customer
- Workload Management
- Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success
- Conduct 1:1’s with team members
- Act as a point of escalation for team issues, escalate issues that can’t be solved in the team
- Recruit, interview, and on-board new team members
Salary benchmarks
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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