Customer Success Manager, Okta
$186-278k
OTE
+ Equity where applicable
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$186-278k
OTE
+ Equity where applicable
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 8+ years of relevant experience, including at least 6 years in Customer Success (preferably in SaaS), and 2+ years managing or leading a team
- Experience working within pooled or digital CS models, and comfort with tech-touch approaches, automation, and AI tooling
- Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans
- Strong customer-facing presence; comfortable engaging with stakeholders from IT admins to executives
- Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy and improve efficiency
- Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members
- Deep understanding of customer lifecycle, risk signals, and value drivers
- Familiarity with Customer Success platforms (e.g., Gainsight, Matik) and CRM systems (e.g., Salesforce)
- Experience with Okta is a strong plus
What the job involves
- As Manager, Customer Success on our Scale team, you will lead a team of Associate Customer Success Managers (ACSMs)—a mix of early-career and established professionals. You will be responsible for developing talent, driving customer outcomes, and optimizing team performance across a tech-touch/pooled model of engagement
- You’ll play a pivotal role in scaling Okta’s customer success motion and be responsible for your team’s performance against customer health/adoption, renewal and growth target goals
- Lead, coach, and mentor a team of ACSMs to ensure successful onboarding, ongoing development, and measurable impact
- Drive adoption of Okta’s key features and capabilities (e.g. Security Essentials, Identity Maturity), using a standardized set of plays and success plans
- Establish team goals and KPIs aligned with customer health, product adoption, renewals, and expansion—track progress and course-correct when needed
- Collaborate cross-functionally with teams including Sales, Support, Renewals, Product, and Marketing to ensure seamless customer experiences
- Optimize operations: identify gaps in process, tooling, or automation; propose and implement scalable improvements
- Engage strategically: step in to support key customer interactions or escalations where needed, modeling effective relationship management
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
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