Director of Key Accounts, Whatnot

• We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here
• As our Director, Key Accounts, you should have 10+ years of experience in partnerships, business development, account management, or management consulting — ideally within ecommerce, creator platforms, or marketplaces, plus:
• Strong executive presence, adaptability, and comfort operating in an environment of rapid growth and ambiguity
• Proven ability to assess business levers, model growth scenarios, and communicate commercial narratives to C-level audiences
• Deep relationship-building, negotiation, navigating conflict and influencing skills across all levels of management
• Experience leading strategic initiatives cross-functionally, from vision through execution
• Fluency in Salesforce, Gong, Sigma, and other analytical tools
• Data-driven mindset with the ability to dive deep into seller performance, identify insights, and translate them into actionable and revenue driving strategies
• A high-ownership, low-ego attitude — excitement to roll up your sleeves and build alongside the team

Desirable

• The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform
• This role sits at the intersection of partnership management, category strategy, and go-to-market execution
• You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers
• As the Director of Key Accounts, you will lead the strategy and execution for Whatnot’s most influential seller partnerships
• This is a highly visible, high-impact role where you’ll define and activate long-term growth plans, translate seller insights into company-wide priorities, and partner cross-functionally to ensure our sellers and categories reach their full potential
• Own the strategic growth of top sellers. Develop and execute annual and multi-year account plans aligned with seller and company objectives keeping Whatnot business priorities top of mind
• Build deep, trusted partnerships. Serve as an executive advisor to sellers — understanding their businesses, identifying growth levers, and delivering clear, data-driven recommendations. Ensure all partners are adopting best in class business practices and are able to grow sustainably
• Drive strategic alignment. Partner with Category Leads, Product, Marketing, and Operations to translate seller insights and market trends into actionable cross-functional initiatives
• Champion seller needs internally. Influence cross functional teams roadmaps through grounded feedback and commercial analysis, ensuring sellers’ voices are represented in company priorities
• Lead through execution. Manage the full lifecycle of partner engagement — from pitching and negotiating agreements in lock step with your Category Lead to delivering on joint growth plans and resolving complex issues
• Collaborate with executives. Communicate performance, opportunities, and risks to leadership with clarity and conviction
• Share best-in-class partnerships management strategies: Support other Strategic Partner Managers through ongoing share outs and insights to scale organizational impact across strategic seller portfolios