Head of Insights, TalkTalk
Analytics & Market Research
+ Performance-related bonus opportunities
More information about location
3-5 days a week in office (Salford Quays, Manchester)
Broadband, mobile & TV provider
Open for applications
Broadband, mobile & TV provider
501-1000 employees
Open for applications
+ Performance-related bonus opportunities
More information about location
3-5 days a week in office (Salford Quays, Manchester)
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Strong understanding of current and emerging technologies with a focus on how these could deliver business value
- Depth and breath of relevant technical skills Including but not limited to qualitative and quantitative research, survey design, statistics, mathematics, market and operations research and behaviour science
- Knowledge of applicable governance and ethical frameworks and guidance
- Experienced of using CRM, market analytics, survey and research platforms
- Effective stakeholder management skills with ability to Influence at different organisational levels
- Ability to execute projects, simplify complexity and aligned deliverables to business values at pace with a clear focus on delivering value
- Experience of effectively leading (both strategic and technical) teams of varied skill levels & expertise
- Proven record In taking projects from Inception through to completion
- Tenacious and resilient mentality with a can do attitude
What the job involves
- The role has been created to service the Increasing business demand to deliver value through leveraging Insights, analytics and market research
- The Individual will provide both technical and strategic direction to the teams to deliver data products aligned to business needs and unlock tangible business value
- Identify, prioritise and deliver data products aligned to business needs
- Collaborate with stakeholders across different departments
- Communicate insights to a range of stakeholders at different seniority and levels of technical capabilities
- Ensure compliance with all applicable data related internal governance, regulatory and legal requirements
- Day to day management of data teams
- Manage relationships with third party vendors
- Provide both technical and strategic guidance and mentorship to other team members
- Lead, mentor, upskill and demonstrate best practices to other team members
- Foster a collaborative and Inclusive culture across different teams
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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