Senior Product Manager, Xero
Identity
$190-220k
Office located in San Mateo, CA
Accounting software for small businesses
Job no longer available
Accounting software for small businesses
1001+ employees
Job no longer available
$190-220k
Office located in San Mateo, CA
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- Love customer problems: Plans, runs, documents and synthesises user research initiatives using standard frameworks to deliver impactful insights for Xero
- Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about
- Develops and justifies well thought through MVP/MLP solutions to solve customer problems.Designs and executes experiments to validate solution options with quantitative and qualitative evidence
- Look to the future: Clearly articulates the product’s value, functionality, and competitive industry trends, to act as a trusted source of information for the product/domainDevelops a product strategy and roadmap in line with Xero’s strategy to guide product decision-making and long-term goalsGenerates new ideas to drive more innovative and creative products
- Work the Xero way: Effectively groups and prioritises stories, bugs and chores, managing both team capacity and release timeframes
- Effectively applies and advocates for Xero’s PM ways of working to improve team operations
- Effectively manages releases, including developing accompanying assets, to deliver incremental value to the customer
- Demonstrates commercial acumen: Accurately sizes market / segments by number of customers and financial value, relative to acquisition and pricing assumptions
- Defines a product’s success criteria to align stakeholders to a shared idea of product success
- Makes evidence-based decisions based on analysis of commercial, customer and product requirements to guide team progress
- Do it together: Facilitates meetings with predefined structures or scripts (e.g. , stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
- Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
- Actively collaborates with other functions to drive successful collaboration on products and outcomes
- Explore the data: Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete
- Communicates complex data and insights with impact across both junior and senior stakeholdersIntegrates data from multiple systems, sources, and people to deliver new insights to the team
- Experience with agile processes in a software development environment Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes. Experience defining product roadmaps and long term planningAbility to influence outcomes in a variety of contexts
- Experience with accounting software desired but not a mustUnderstanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
- Demonstrated experience in managing and leading a cross-functional team to deliver customer / business outcome
What the job involves
- As a Senior Product Manager you will be responsible for driving customer and business value through ownership of new and existing products
- You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time
- Your impact will be measured by key commercial and customer success metrics
- You will be comfortable working autonomously where appropriate, with the support of your product leadership team
- Actively network across Xero to understand how products fit into Xero's strategy, objectives and future
- Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required
- Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
- Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members
- Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders
- Participate in developing a strategy for the product line, including securing funding, resourcing
- Take an active role in the annual and quarterly OKR process, with support from product leadership
- Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
- Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap
- Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required
- Develop an effective release strategy, with the support from relevant team members
- Work collaboratively with the product function to ensure an effective launch
- Monitor the overall commercial & customer results of the product line, working with other product team members to support as required
- Monitor and analyse the ongoing performance of a product
- Determine where improvements to the existing product can be made or scheduled
- Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
- Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
- Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision
- Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
- Success looks Like:
- Your work is contributing to team OKRsYou are responsible for the establishment of OKRs for your product
- You understand our customers and their problems
- Your roadmap is being executed according to plan and you are focused on the most important initiatives
- All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
- You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
- You demonstrate and amplify Xero’s Values
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
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