IT Support Specialist, Flywire

Salary not provided

+ Competitive compensation, including Restricted Stock Units + Employee Stock Purchase Plan (ESPP)

macOS

Windows

GSuite

Okta

JIRA

Slack

Cisco

Mid and Senior level

London

Global payments processing

Job no longer available

Global payments processing

1001+ employees

FintechB2BPaymentsSaaS

Job no longer available

Salary not provided

+ Competitive compensation, including Restricted Stock Units + Employee Stock Purchase Plan (ESPP)

macOS

Windows

GSuite

Okta

JIRA

Slack

Cisco

Mid and Senior level

London

1001+ employees

FintechB2BPaymentsSaaS

Company mission

To improve the payment experience for everyone.

Job

Company

Role

Who you are

Bachelor of science or equivalent
3+ years of experience working in an IT support/help-desk environment
3+ of expertise with macOS or Microsoft Windows Operating Systems
Knowledge of Cisco Network and Remote Support Tools
Experience working in JIRA Service Desk or another applicable ticketing system
Familiar with managing SaaS tools like G-Suite, Okta, Slack, Jira Software, MDMs, …
Ability to build rapport with Flymates
Ability to travel 10-20% of the time as required (Post-Pandemic)
You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests

What the job involves

We, at Flywire, are seeking an IT Support Specialist to oversee IT Support needs at our London Office
You, along with other members of the EMEA based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce
Facilitate new user On-boarding with the setting up of IT equipment and accesses
Assist users in setting up Multimedia Office Equipment for Events and Meetings
Plan and manage capacity for hardware and software to cater to business needs
Maintain IT facilities in the office and server rack
Lead local IT vendor relationships
Oversee and maintain an inventory of company assets, systems and peripherals
Respond to IT Support requests and work to improve the internal support processes proactively
Assist with support tasks related to operating systems, software applications, networking, VoIP issues, and office infrastructure
Provide technical training and guidance to both onsite and remote employees
Create, update, and maintain knowledge articles in our knowledge management system

Salary benchmarks

Our take

Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.

Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.

Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

12% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (4)

Company

Funding (last 2 of 8 rounds)

Mar 2021

$60m

SERIES F

Feb 2020

$120m

SERIES E

Total funding: $323.2m

Company HQ

Downtown Crossing, Boston, MA

Leadership

Mike Massaro

(CEO)

Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.

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