Customer Success Specialist, Plend
£34-37k
+ stock options
3 days a week in office (Aldgate, London)
Financially inclusive, open-banking led lending service
Job no longer available
Financially inclusive, open-banking led lending service
1-20 employees
Job no longer available
£34-37k
+ stock options
3 days a week in office (Aldgate, London)
1-20 employees
Company mission
To level the playing field of loans, giving everyone a chance to access a loan they can afford.
Role
Who you are
- You'll need to have the ability and confidence to work with customers and deliver a solution resulting in stellar feedback.
- It’s important that you’re ambitious and ready to work in a fast paced, start-up environment.
- You’ve got great time management skills, are a problem solver and passionate about shaking up financial services
Desirable
- Have worked in a very customer centric, fast paced and operational environment for a minimum of 2 years. Any further experience will be looked at favourably.
- Experience in consumer lending and open banking
What the job involves
- Providing amazing customer service to applicants and customers through their journeys with us
- Communicating with customers through live chat, email, texts and phone calls
- Finding solutions that fit the needs of our customers while treating them with the utmost care and respect
- Bringing your ideas to our processes to enhance the customer experience
Application process
- 1. Initial interview (call)
- We'll have a Google Meet call with you to find out more about you and to tell you more about us. We'll go through your CV and understand your experience.
- 2. Wider CS team interview (call)
- A call with more of the team you'll be working with day to day, with questions focused on Plend and the role
- 3. In office interview
- We'll invite you to come into our office and meet the rest of the company!
Salary benchmarks
Our take
The world of 'credit' has always been a bit of an elusive one. Though almost all of us have heard of the term, very few people truly understand how it works and how it affects our financial situations, and this has led to some real issues. Plend has identified that there are over 13 million people in the UK who lack financial security and a staggering £24bn worth of credit has been lent to people with inaccurate or non-existent credit files, which makes them virtually invisible to the financial system and vulnerable to rip-off rates and financial hardship. This is the problem that Plend is setting out to solve.
Plend's solution promises to allow borrowers to fulfil their dreams at affordable rates by making smarter decisions on applicants who might otherwise be overlooked by traditional lenders. A tight focus on this segment and relatively low lending limits allow it to manage risk while keeping interest rates down, providing an excellent alternative to credit cards and payday loans.
Since its launch in July 2022, Plend has made over £40 million in loans, increasing its loan book by 20% month on month. Having secured further funding in an investment round held in November 2022, it will move to develop its platform and grow its customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
66% female employees
Company
Funding (last 2 of 3 rounds)
Nov 2022
$26.4m
SEED
Sep 2021
$1m
SEED
Total funding: $27.5m
Company benefits
- 40 days annual leave! (inc bank hols)
- Your birthday off
- Monthly social activities
- The chance to make an impact in the financial inclusion space and help change the credit game!
Company values
- Plend Is Personal: It’s why we started Plend - we care passionately about the people we serve
- Wonderfully Different: We believe in a world that’s inclusive, celebrates diversity and treats everyone fairly and with respect
- People Power: We're better together. Our community is at the heart of everything we do
- Innovate With Purpose: You no longer have to settle for the status quo, we're building a better tomorrow for you
- Financial Freedom: We know how financial independence can be incredibly empowering and is vital for a healthy and happy life
Company HQ
London, UK
Leadership
James Pursaill
(Founder & CEO)James Pursaill is the founder of Plend, a B-Corp lender transforming access to affordable credit. Named Startup Entrepreneur of the Year 2024, James’s career spans government think-tanks and edtech.
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