Outreach Specialist, Transcarent

Salary not provided

$20.50/hour + uncapped monthly incentive bonus based on enrollments. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Junior and Mid level

Remote from US

Consumer-directed health & care experience

Be an early applicant

Consumer-directed health & care experience

501-1000 employees

HealthcareB2CB2BPersonal healthMobileMedTech

Be an early applicant

Salary not provided

Junior and Mid level

Remote from US

501-1000 employees

HealthcareB2CB2BPersonal healthMobileMedTech

Company mission

To put people in charge of their health and care.

Job

Company

Role

Who you are

Available to work the following schedule: Monday - Thursday, 9:00 a.m. to 6:00 p.m CST and Friday, 8:00am - 5:00pm CST
2+ years of experience in inside sales, member enrollment, or high-volume outreach
Proven success in high-volume outbound calling environments
Experience with cold calling and proactive outreach
Comfort working toward individual performance targets and goals
Strong persuasive and consultative communication skills, with the ability to simplify complex information for members
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences

What the job involves

As an Outreach Specialist, you will play a critical role in helping members access expert medical opinions through Transcarent’s 2nd.MD program
You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment
This is an outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations
You will proactively reach out to members, communicate the value of Transcarent’s 2nd.MD service and motivate next steps
Success in this role requires strong communication skills and consistency in meeting engagement and enrollment goals while maintaining a positive, professional member experience
Make 100+ outbound calls per day to engage eligible members
Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
Use consultative conversation skills to understand member needs, address concerns, and overcome objections
Support members through the end-to-end enrollment process, confirming next steps and required information
Collect relevant health and background information and route members efficiently to the appropriate clinical resources
Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
Manage follow-up activities to re-engage members and close open enrollment opportunities
Accurately document conversations, language preference, outcomes, and next steps in internal systems
Maintain an organized pipeline of outreach and follow-up activities
Partner closely with an integrated care team to support timely care coordination
Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Our take

More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.

Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.

The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

47% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 4 rounds)

May 2024

$126m

SERIES D

Jan 2022

$200m

SERIES C

Total funding: $424m

Company HQ

South Park, San Francisco, CA

Leadership

Glen Tullman

(CEO)

Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.

Snezana Mahon

(President)

Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.

Praful Kaul

(CTO)

An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.

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