Program Management Senior Lead, Salesforce
$155.4-233.2k
Salary dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$155.4-233.2k
Salary dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Bachelor's degree or equivalent experience
- 5+ years of experience leading cross-functional business efforts and managing multiple priorities
- Proven ability to build strong working relationships across diverse teams
- Experience leading cross-functional business efforts and managing multiple priorities
- Strong presentation skills for field and executive audiences
- Critical thinking and problem-solving expertise
- Excellent written and verbal communication skills
- Ability to manage ambiguity, set clear visions, and execute with minimal supervision
- Initiative-driven, accurate, and solution-oriented
- Project management experience, including data analysis and strategic recommendations
- Alignment with Salesforce values: Trust, Customer Success, Innovation, Equality, and Sustainability
Desirable
- Familiarity with collaboration tools (Google Workspace, SmartSheet, Quip, Slack)
- Salesforce product and organization knowledge is a plus
- Certifications in Tableau strongly preferred
What the job involves
- The Programs, Ops & Tech team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation
- This Center of Excellence Lead for Tableau role will collaborate with internal teams and partners across CSG on special projects, NPIs, and EOL initiatives
- It will also work closely with internal stakeholders to communicate key initiatives to teams, customers, and other key stakeholders
- This role will create and own a CSM community around {PRODUCT} to ensure that CSM’s are able to find and share best practices, successes and challenges with peers across the globe
- The role reports to the Senior Director, Account Success Centers of Excellence
- Provide thought leadership on New Product Introductions (NPIs), including field education, feedback, and best practices
- Establish and promote communities of practice aligned with cloud or regional priorities
- Act as a CSM role subject matter expert (SME) across clouds and regions for Account Success deliverables
- Maintain SME teams to support business initiatives and field inquiries
- Gain early insights into T&P initiatives via partnership with the Global Readiness team; assess impacts and set priorities
- Evaluate and prioritize initiatives based on Global Signature customer needs
- Develop plans ensuring readiness and adoption for NPIs, EOL initiatives, critical programs, and capability pilots
- Partner with key teams to foster partnerships, align priorities and ensure shared goals
- Participate as key stakeholders in T&P and Global Readiness programs to provide diverse perspectives on impact and value
- Contribute to governance forums, success council’s provide feedback on adoption
- Ensure adoption and success of NPIs through enablement and customer engagement programs
- Advocate for Signature customer needs in product forums and strategic planning sessions (VOCs)
- Serve as the voice of the Signature customer, influencing product and process enhancements
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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