Senior Director of Product Management, EverCommerce
EverCommerce
$180-205k
More information about location
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$180-205k
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Master’s Degree in Computer Science or closely related IT field
- 5 years of experience as a Product Manager
- 5 years of experience to include 2 years’ experience as a Software Application Developer in a Customer Experience Business-to-Business SaaS (Software a Service) organization
- 5 years of experience to include 2 years of experience in as a people manager managing direct reports
- Demonstrable ability in leading projects affecting product, engineering, sales, marketing, and support
- Demonstrable ability to direct major cross-functional initiatives with effective prioritization and influence
- Experience having hands-on development with programming languages C#, Python, SQL
- In-depth knowledge of AWS cloud infrastructure tools and technologies
- Technical experience with Security and Performance of software products
- Understanding of concepts in AI and Machine Learning space
- Knowledge of cloud infrastructure, architecture, web and mobile software development
- Technical knowledge of agile software development and best practices for SaaS products execution
- Understanding of Natural Language Processing and the corresponding Machine Learning concepts and potential applications to product portfolio
- Demonstrable knowledge of and prior experience working with strategic partners to build and adapt API integrations
- Working knowledge of SAAS applications operating in a public cloud infrastructure including Google, AWS, Azure
- Experience in digital products, also called product led growth
- Experience providing technical vision to create a product road map
- Domain expertise in the home services and healthcare industry
- Previous experience working at a medium to large company engaging division-to-division personnel and central teams
What the job involves
- Direct the overall efficacy and financial sustainability of digital products, also called product-led growth, in the Customer Experience Solutions division leveraging prior experience and domain expertise in the home services and healthcare industries with B2B Software as a Service (SaaS) domain and providing technical vision to create a product road map
- Direct major cross-functional initiatives and activities with effective prioritization and influence engaging division-to-division personnel and central teams within the medium and large companies that make up the division and EverCommerce to guide the product roadmap, strategy, management, and innovation functions related to associated products, applying strengths in the domains of data analysis, technology, software integrations and product insights
- Effectively communicate and translate technical concepts to and from engineering groups, using technical knowledge of agile software development and best practices for executing on SaaS products
- Drive product integrations and go-to-market strategies for Customer Relationship Management (CRM) and Field Service Management (FSM) partnerships, ensuring seamless integration and successful market penetration
- Assist the team and work with strategic partners in reviewing and implementing API integrations to support business, fostering strong collaborations, and identifying opportunities for enhanced functionality
- Guide product development, using an understanding of concepts in AI and Machine Learning space to ensure the incorporation of cutting-edge technologies and advancements
- Work with executive leadership to aid in product efficacy and value adoption across the user base, leading projects that impact products, engineering, sales, marketing, and support, driving comprehensive organizational success
- Collaborate with business leaders to set up key performance indicators (KPIs) that support governance and use data insights obtained by using C#, SQL and Python programming languages to help with analysis and determine product metrics
- Select strategic customer feature requests and product enhancements/new product development by learning and applying technical knowledge in the domain of Natural Language Processing (NLP) or Machine Learning to validate product enhancement opportunities
- Establish competitive intelligence to aid the business in understanding current and future product needs utilizing technical and SaaS domain expertise to monitor, analyze, and prioritize product direction in alignment with industry trends, ensuring market relevance and competitiveness and product-led growth potential
- Lead the development of features and products, using in-depth knowledge of cloud infrastructure platforms including AWS, Azure, and Google, architecture, web and mobile software development, and SAAS applications operating in a public cloud infrastructure
- Ensure product and data security and performance meet industry standards, including ongoing compliance with HIPAA requirements, to safeguard sensitive information and maintain the trust of pulseM's business stakeholders
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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