Account Manager, Influencer
Client Services
Salary not provided
Slack
Sprout Social
Google Workspace
Mid and Senior level
New York
Influencer marketing platform
Posted today
Influencer marketing platform
1001+ employees
B2BMarketingDigital MediaSocial Media
Posted today
Salary not provided
Slack
Sprout Social
Google Workspace
Mid and Senior level
New York
1001+ employees
B2BMarketingDigital MediaSocial Media
Company mission
To shape the future of marketing by humanizing brands.
Role
Who you are
- Minimum of 3 year experience in an influencer marketing or social media role
- A self-starter, eager to learn and provide proactive updates to your team without prompting
- Experience being organized and meticulous about meeting deadlines with excellent attention to detail
- High energy and ability to multitask, with a real ability to quickly prioritize across several projects
- A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
- Able to build strong rapport and relationships both internally and externally
- The ability to remain calm under pressure
- Not afraid to roll the sleeves up and get involved with day-to-day tasks when required
- Strong negotiation, presentation, and communication skills
- Strong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions, views, CPM, VCR, ER, etc.)
- Confidence in campaign execution, understanding when to pushback on creators/agents vs. escalate, and using knowledge to inform future campaigns
What the job involves
- As an Account manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.
- This role spends the majority of their time working directly with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative.
- They are experts in creator sourcing, negotiations, and campaign execution, with the ability to foresee challenges and escalate appropriately
- Lead the day-to-day management of our creator campaigns, with a focus on leading creator comms across key social platforms including; TikTok, YouTube, Meta (FB + IG) Pinterest & Snap
- Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience. Responsible for building and nurturing relationships with creators and agents
- Own negotiations, budgeting and contracting, with support from senior leadership as needed
- Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment
- Continue to foster expert knowledge of the creator community
- Oversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs & content for review and approval
- Ensure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner
- Supporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves, TikTok One (TTO), and campaign trackers are consistent
- Supporting senior team members by providing consistent updates to your client lead and manager about status of your creators on your assigned campaigns
- Work on end-of-campaign reports alongside Account Executives and Senior Account Managers to ensure we exceed client expectations
- Continuously focus on best in class client service and output of work for our partners
- Measures of success - in the first few months, you will have:
- Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod
- Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, creator selection, and negotiation processes. You are asking questions and providing suggestions based on your experience in creator marketing
- Learned our key systems: Reference to Slack, Google Workspace, IQ Data, Sprout Social, and Waves
- Established creator comms understanding: You understand how to source/identify creators, and you feel comfortable owning outreach, negotiating, and execution for creators on campaigns you are assigned, managing a high volume of creators
- Creator management: Review and vet creator shortlists from Account Executives, ownership as the main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. Ensuring creators go live on time with approved creative + captions, following all FTC guidelines
- Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager
Our take
Influencer is a technology platform that simplifies influencer marketing for both advertisers and creators. Connecting global brands with a network of vetted macro and micro creators, ensuring authenticity, quality, and creativity.
Once a connection is made, brands collaborate with creators to promote their products organically through creative content. Alongside this, the platform also provides brands with in-depth analytics on both the creators and campaign performance.
As an Official Global Marketing Partner with Meta, TikTok, YouTube, Twitch and Snapchat, Influencer has delivered award-winning campaigns for global brands like Xbox, NatWest, Amazon, Coca-Cola, Google, ASOS, and Spotify. With the growing shift towards influencer marketing, the company is poised to capitalize on this trend and extend its global reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$3.7m
SERIES A
Total funding: $3.7m
Company benefits
- Private Healthcare: We've got you covered for a range of healthcare needs
- Enhance Parental Leave: We support our people with big life changes
- Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
- Hybrid Working Model: We understand that your best work doesn't need to be in our offices. That's why we offer our people the option to work from home for two days a week
- Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
- Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
- End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
- Flexible Working: Start and finish times that can be flexed to support you
- Work from Anywhere Policy: Enjoy the freedom to work from where you want
- Dog Friendly Office: Your four-legged friends are always welcome in our office
- Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
- Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
- Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
- Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career
Company HQ
Soho, London, UK
Leadership
Ben Jeffries
(Co-Founder & CEO)Award winning Entrepreneur, Co-Founder of Breeze Clothing.
Caspar Lee
(Co-Founder)Investor and Youtuber. Co-Founder of MVE and Creator Ventures.
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