Business Analyst, Gusto
Sales Processes & Systems
$156-184k
Salary dependant on location.
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$156-184k
Salary dependant on location.
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 5+ years of relevant work experience in process improvement, operations or consulting
- 2+ years of experience working with high-velocity sales organizations in operations, strategy, or project management role, preferably at a SaaS company
- Familiarity with commonly used CRM and sales tech stack solutions, e.g., Salesforce, Outreach, ZoomInfo
- Proven track record and passion for making processes more efficient, ideally for a sales team
- Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements
- Strong creative problem-solving skills. You thrive in an environment with ambiguity, with an eye for efficiency and automation
- You are a self-starter; no one tells you where to find the answers
- Hyper-organized; effective stakeholder and project management is the bare minimum and is part of your secret sauce
- Strong yet empathetic business partner, especially in a sales context
- Executive written and verbal communication
- Ability to influence senior leaders and drive change
What the job involves
- We’re seeking a dynamic, disciplined systems thinker with strong business acumen, deep empathy and experience with high growth organizations to design, drive, and implement process improvement across our rapidly growing Sales team to enable Gusto to grow faster, more efficiently
- In this role, you will partner closely with our Sales and Marketing leadership teams, sales reps, business technology partners, and other cross-functional partners to understand the biggest opportunities and design world-class solutions
- Evaluate, document and analyze our Sales and Marketing processes to assess the effectiveness of our operating model and understand drivers and opportunities
- Identify, draft and implement process and tool improvements that lead to business objectives; higher conversion rates, sales efficiency, and better customer experience
- Translate pain points into comprehensive business requirements and projects
- Recommend and architect processes that continuously improve internal Gustie experience
- Partner cross-functionally to implement plans and measure success
- Provide insights and recommendations for new processes and product launches
- Get your hands dirty and troubleshoot any issue that arises
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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