IT Support Engineer, Goodnotes
1 year FTC, Renewable/Convertible
Fully office based initially
3-5 days a week in office
Top-rated note-taking app
Be an early applicant
Top-rated note-taking app
201-500 employees
Be an early applicant
Fully office based initially
3-5 days a week in office
201-500 employees
Company mission
To create the best medium for human and AI collaboration.
Role
Who you are
- We are seeking a proactive and tech-savvy IT support to join our IT team in London
- 1-4 years of experience in IT support or a IT help desk environment
- Basic understanding of IT systems, networks, and security principles
- Strong problem-solving skills and the ability to work independently
- Effective communication skills and fluency in English
- Proactive and customer-oriented approach
Desirable
- Experience with device management and cloud technologies
- Experience managing macOS and iOS devices in a corporate environment
- Prior experience or familiarity with automation platforms
What the job involves
- You will assist in day-to-day IT operations, support production teams, office teams and support the implementation and management of new technologies
- In a predominantly Apple-focused environment, this role will be responsible for managing macOS and iOS devices, including setup, security configuration, and troubleshooting to ensure seamless operation and optimal performance throughout the organization
- Assist in routine IT support tasks to ensure smooth daily operations
- Provide first-tier support to internal team members for IT-related issues and issues with our internal tech stack (including but not limited to Google Workspace, Okta, Crowdstrike, macOS, Mosyle, Webex, Unifi, AppStoreConnect, Atlassian, Intune)
- Administer IT asset inventories
- Support the team in managing access and enforcing security
- Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative tools
- Participate in the onboarding of new team members
- Assist with network maintenance and troubleshooting to ensure optimal performance
Application process
- Take Home Assignment
- An introductory call with someone from our team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
- Technical hands-on interview with one of our IT Engineer
- AI Literacy Interview
- Hiring Manager interview: A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes
- Values interview – Meeting with members of the Goodnotes Team to answer questions relating to take ownership AND build great things
Salary benchmarks
Our take
Goodnotes is a digital note-taking tool for handwritten notes and (formerly) paper-based information. Thanks to its signature vector ink engine, the app delivers a precise and natural writing experience. It can read handwriting (even the worst handwriting) and allow users to search it, as well as convert it to text for easy sharing into other apps or even web pages. Goodnotes also supports importing, searching, and navigation through PDF, PowerPoint, Word, image files, and more.
The platform is available across iPhone, iPad and Mac. One of the leading note-taking solutions on the App Store (with over 14,000 positive reviews) it competes with apps like Notability and Paper by WeTransfer. Founded in Hong Kong, Goodnotes now operates across the UK and with a number of new features and acquisitions, its proving a powerhouse in digital productivity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Focus on employee wellbeing
"Company cares about each and everyones wellbeing. A monthly budget is provided for everyone to take care of their physical and mental wellbeing. You..."
Funding (1 round)
Jun 2020
$6m
SEED
Total funding: $6m
Company benefits
- Stock options: Meaningful equity in a profitable tech-startup
- Excellent annual leave package + public holidays
- Flexible working hours and location, we're remote friendly!
- Medical insurance for you and your family
- Continuous learning: A learning and development budget or training or courses to build your skills
- Be your best self: A monthly budget for personal growth including books, language/music lessons and online courses
- Noise cancelling headphones
- Monthly wellness budget: Covering gym membership, therapy, massage and much, much more
- Amazing office space in central London and Hong Kong. Your Travel and lunch are also on us!
- Home office set up: Everything you need to create a productive workspace at home. Chairs, desks, hardware, it's covered
- Sponsored working visa with a relocation package to either of our office locations
- Annual team off-site: Get to know your colleagues
- Professional coffee equipment and freshly roasted beans in our offices
Company values
- Dream big
- Build great things
- Operate as an owner
- Win like a sports team
- Learn and grow fast
- Share our passion
- Be user obsessed
Company HQ
London, UK
Articles
Leadership
Steven Chan
(Founder & CEO)Goodnotes was created from Steven's frustration with taking readable and reusable handwritten notes on his first iPad. Since then, the company has grown to millions of happy users.
Paul Onnen
(Senior Vice President of Engineering)Paul loves building things that help make people's lives better and they are using this experience to help Goodnotes be successful as we continue to grow.
Minh Tran
(COO)Minh is a seasoned people and business leader who is obsessed with searching for the world’s best talent and building winning teams that are highly skilled, innovative, and passionate.
Rowena Chung
(Director of Product)Rowena leads product discovery and strategy across Goodnotes' product group. She is committed to understanding the users’ needs and enhancing their productivity and experience with the app.
People progressing
Bret joined Goodnotes in 2018 as a Senior Software Engineer. In 2023 he was promoted to a Principal Engineer.
Joined Goodnotes in 2021 as a Senior ML Engineer and is now a Senior Engineering Manager, leading a product team to build an incredible AI productivity experience impacting millions of users.
Cam joined Goodnotes as a Senior Brand Designer and 3 years later became the Global Brand Design Lead!
Rammy joined Goodnotes as a Senior QA Engineer in December 2019, transitioned to QA lead after 2.5 years and again to QA manager after 4 months.
Diversity, Equity & Inclusion at Goodnotes
Vivien Ko (People Ops Manager)
- We are a team of c 270, from 39 different countries... and still growing
- We believe diverse teams create better outcomes for users, teams, and businesses
- Learn more about one of our Female Directors https://www.goodnotes.com/blog/rowena-product-manager
- We know there's still a lot more we need to do - and we want you to be part of helping us on our DE&I journey!
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