Senior Product Manager, Owner.com
Payments + Risk
$180-230k
Plus pre-IPO equity package
More information about location
All-in-one digital presence for restaurants.
Open for applications
All-in-one digital presence for restaurants.
101-200 employees
Open for applications
$180-230k
Plus pre-IPO equity package
More information about location
101-200 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- If you have experience and have built extensively in the payments and fraud ecosystem, this role is for you!
- 8+ years of product management experience with significant experience in payments, fraud detection, or fintech product management
- Experience building solutions with transaction revenue or knowledge of pricing on transactions in general
- Experience and working knowledge of payment players (esp Stripe or Adyen), ecosystems, incentives, and foundational systems
- Proven experience working with payment infrastructure at scale- ideally in vertical SaaS providing payments to a large number of small businesses
- Strong operational mindset—deep understanding of fraud detection, transaction flagging, and automation processes
- Hands-on experience in payment security, MFA, and risk mitigation
- Quick understanding of new fraud motives and sensible diagnosis of key control points
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations to drive actions
- Proven ability to roadmap and execute quarterly plans, run sprints, and manage backlogs
What the job involves
- We are looking for a Senior Product Manager, Payments & Risk, to build and optimize our internal fraud detection, payment and security systems
- You will create a roadmap for the payment infrastructure, manage product development, collaborate with partners to enhance offerings, and conduct market research to inform strategies
- This role will be responsible for maintaining our existing payment capabilities and developing a strategy around Payments to meet market demand in a new way via a Payments offering
- Your work will be rooted in building a solution that brings value to our customers
- As we scale our payments function, we want someone who has seen this journey before, understands how to optimize fraud detection and payment security, and can ensure we maintain a seamless customer experience
- For the right candidate, we are open to elevating this position to a Staff Level role
- However, the final role level will be determined based on years of experience, industry background, domain expertise, and performance throughout the interview process as we progress toward the final stages
- Design the roadmap for maturing the Owner payments platform, so we can fully control the onboarding and user experience for our customers, help them manage complex flows like KYC and chargebacks, and pass along the absolute best processing rates
- Successfully ship new Payment & Fraud related products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
- Expand our fraud detection abilities and build out remediation systems
- Drive an application security roadmap in concert with engineering
- Optimize payment integrations by identifying gaps in their processing and ensuring our customers get the best possible rates
- Lay the foundation for a dedicated payments team as we scale, influencing the structure and strategy for long-term success
- Reports to: Chief Product Officer
- Dedicated Pod Structure: You will work closely with a team of engineers and a designer within an agile framework
- Cross-functional Collaboration: Partner with engineering, product, finance, and customer support teams to drive seamless payment experiences
- Executive Influence: Work alongside leadership to define and execute our payments and fraud strategy, setting the foundation for future scalability
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 1,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2024 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2024
$33m
SERIES B
Mar 2022
$15m
SERIES A
Total funding: $62.2m
Company benefits
- 100% Remote - work from anywhere, no commute required
- Comprehensive benefits (healthcare, vision, dental)
- Monthly lifestyle benefits stipend, to use for fitness, wellness, learning, hobbies etc!
Company HQ
SoMa, San Francisco, CA
Leadership
Adam Guild
(CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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