Senior Technology Partner Manager, Gorgias
London
£84-93k
OTE
£63-70k
BASE
More information about location
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
£84-93k
OTE
£63-70k
BASE
More information about location
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 3+ years of experience in partnerships, business development, or an external-facing role at a SaaS company (sales, customer success, etc.)
- Experience in the e-commerce ecosystem (Shopify, Klaviyo, Yotpo, Recharge, etc.) is highly preferred
- Proven ability to drive revenue through partnerships and execute strategic GTM initiatives
- Self-starter who can adapt quickly and work independently
- Strong CRM experience (HubSpot, Salesforce, Crossbeam, PartnerStack, etc.)
- Comfortable in a fast-paced, high-growth environment
- Multi-lingual skills (French, Spanish, German, etc.) are a plus, as this role involves working across EMEA
- Open to 25-30% travel, particularly within London, Paris, Spain, and Germany
What the job involves
- The Technology Partnerships Team is hiring a Senior Technology Partner Manager in London to own our relationships with EMEA-based Technology Companies
- As our Technology Partner Manager, you will join a team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading technology vendors in the e-commerce ecosystem
- This is a revenue-focused role that requires a strategic mindset, strong relationship-building skills, and the ability to engage in-person with partners, attend industry events, and drive business development initiatives
- You will be responsible for expanding our partnerships, building joint go-to-market (GTM) strategies, and ensuring our key partners remain engaged and invested in our platform
- This is a critical hire, especially with an upcoming team transition. You'll be stepping into a role with strong foundations but will need to take ownership quickly, as leadership transitions may occur during onboarding
- Drive revenue and ARR growth through strategic partnerships with Shopify, BigCommerce, Attentive, Klaviyo, Yotpo, and other tech partners
- Own and scale partnerships in EMEA, Shopify’s fastest-growing market
- Build and execute joint GTM strategies with partners, ensuring mutual business success
- Engage in frequent in-person interactions with partners, including events, dinners, and networking opportunities
- Develop and refine our partner program, processes, and enablement materials
- Work closely with Account Managers, Account Executives, and other sales team members to accelerate deals and optimize the sales pipeline
- Collaborate with internal stakeholders for onboarding new partners and identifying strategic growth opportunities within your region
Salary benchmarks
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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