Engage Account Manager, PayIt
$65-75k
Services & payments solutions for governments
Be an early applicant
Services & payments solutions for governments
201-500 employees
Be an early applicant
$65-75k
201-500 employees
Company mission
To bring people and government closer together by providing a secure, digital platform that transforms and improves how citizens and government interact.
Role
Who you are
- Bachelor's degree in marketing, business administration, or a related field
- 3+ years of experience in account management and marketing
- Proven track record of success in developing and maintaining client relationships
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Experience with marketing strategy development
- Experience with marketing automation tools (e.g., HubSpot, Pardot)
- Experience with CRM systems (e.g., Salesforce)
- Experience with project management tools (e.g., Asana, Jira)
- Passion and experience in the outdoor industry are a plus
What the job involves
- The Engage Account Manager is a highly motivated and results-oriented member of our growing team at PayIt
- As an Engage Account Manager, you play a pivotal role in developing and maintaining strong relationships with our outdoor clients, ensuring their satisfaction with our Engage CRM product and marketing engagement services, and driving overall outdoor customer engagement success
- You will be responsible for managing a portfolio of clients, providing them with ongoing support, identifying and implementing marketing campaigns, and contributing to the development and execution of customer engagement strategies
- Develop and manage marketing campaigns for clients
- Track and analyze campaign results such as conversion rates, CAC and ROI
- Optimize campaigns to improve performance
- Contribute to the development and execution of client engagement strategies and overall improvement of the Engage CRM platform
- Identify and implement marketing initiatives that drive client growth and retention
- Stay up-to-date on marketing trends and best practices
- Oversee the implementation and onboarding of new Outdoor clients to the PayIt Engage CRM
- Provide training and support to clients on using the PayIt platform
- Troubleshoot client issues and ensure they are using the platform to its full potential
- Serve as the primary point of contact for assigned clients
- Develop and maintain strong relationships with clients
- Proactively identify and address client needs and concerns
- Manage client expectations and ensure their satisfaction with our products and services
- Contribute to corporate marketing initiatives as it relates to the Outdoor Vertical
- Support client innovations and optimization initiatives
- Leverage customer and agency feedback to improve and evolve the Outdoors CORE and Engage CRM product offerings
Our take
PayIt is a provider of digital government services and payments, making it simple and secure for governments to accept payments and serve their constituents across web, desktop, and mobile platforms.
Some of PayIt's customers include the City of Toronto, Florida's Palm Beach County, and North Carolina. With the company's innovative approach to government services, PayIt's technology has garnered significant recognition in both the public and private sectors, most notably putting them in the 'GovTech 100' seven years running.
With plans to further expand across the US as well as empower international governments, PayIt has received funding from investors such as Macquarie Capital and Insight Partners. In 2023 the company acquired Sovereign Sportsman Solutions, that focuses on digital permitting and licensing for outdoor recreation, to expand its portfolio of offerings. It continues to add new features, ensuring the platform stays at the front of its field.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$90m
GROWTH EQUITY VC
Mar 2019
$100m
SERIES B
Total funding: $194.5m
Company benefits
- Accommodating work hours
- Unlimited PTO
- 401(k) with company match
- Health, dental and vision benefits
Company HQ
Downtown Kansas City, Kansas City, MO
Leadership
John Thomson
(CEO)Alongside PayIt, they are a Director at AutoReturn and formerly the CEO of Saepio.
Michael Plunkett
(COO/CFO)Previously the CFO of Safe Fleet, Dean Machinery, and Biomat. Also an experienced Managing Director having worked for Quinn Capital.
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