Sales & Artistry Executive, Charlotte Tilbury
$90-110k
Ability to travel 75%
Office located in Millburn, NJ
Makeup, skin care & beauty collection
Job no longer available
Makeup, skin care & beauty collection
1001+ employees
Job no longer available
$90-110k
Ability to travel 75%
Office located in Millburn, NJ
1001+ employees
Company mission
To empower everybody in the world to be the most beautiful version of themselves.
Role
Who you are
- 3+ years of Beauty/Luxury industry experience
- 3+ years of Beauty/Luxury retail management including managing direct reports
- Demonstrated ability in creating sales strategy and consistently achieving sales plans
- Ability to travel 75%
- Must be able to create winning partnerships with retailers
- Demonstrated success in developing winning teams
- Must possess strong strategic thinking and decision-making skills
- Ability to work independently with integrity and efficiently in a productive environment
- Intermediate skills in MS Office including MS Word, Excel, and Outlook
- Excellent communicator, both written and oral
What the job involves
- We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive
- The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory
- The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores
- An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury Strategic Priorities at the forefront
- Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers
- Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position
- This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness
- Reporting Relationships: Reporting to the Regional Sales Manager or Field Sales Director
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking
- Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved
- Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
- Think creatively to ensure year over year business growth
- Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs
- Lead by example at all times and consistently role model and promote MAGIC Service with the team and clients
- Identify ways to improve Charlotte Tilbury service extended through retailemployees through in store support, training, and event execution
- Manage customer queries and or concerns using sound judgement always with the goal of achieving positive outcomes
- Work with the Education team to ensure continuous training and development is provided to the team ensuring Charlotte Tilbury standards are achieved in the areas of service and artistry
- Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines
- Responsible for improving and evolving personal artistry skills as to lead by example in all areas
- Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
- Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire
- Proactively anticipate staffing needs including sourcing and selecting talent to deliver business objectives
- Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the Brand Expert team
- Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play)
- Manage and lead Sales and Artistry Coordinators through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships, territory sales, and KPIs
- Build a bench of candidates for growth through consistent development and investment
- Create a positive, cohesive, cooperative team culture in store
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings, and a collaborative leadership style
- Recognize and celebrate great performance at all levels across all retailers
- Implement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators and Brand Experts to meet sales objectives
- Manage and maximize Brand Expert payroll budget and ensure payroll is processed in a timely manner
- Ensure that the counter is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
- Schedule to optimize coverage according to customer flow and business needs
- Control store expenses (i.e. counter consumables) within budget guidelines
- Ensure the Company cash loss prevention procedures and security policies are adhered to
- Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team
- Maintain excellent counter hygiene standards
- Maintain technology on counter, including digital screens, iPads, and music
- Raise operational issues for resolution in a timely manner
- Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms
- Accountable for completing all administrative assignments by their due date
- Establish and develop a cooperative and mutually respectful relationship with the entire store team
- Maximize ROI by scheduling time in store during peak business hours, including weekends
- Build relationships that are meaningful through strong communication, reliability and partnership
- Maintain the retailer-specific in store standards and policies at all times
- Proactively suggest win-win opportunities to drive sales within store
Our take
Charlotte Tilbury has carved a niche in the cosmetics industry with its commitment to quality, buoyed by celebrity endorsements and a fondness for innovation. Founder Charlotte's strong personal brand has propelled the company's rapid ascent, while its embrace of cutting-edge technologies like augmented and virtual reality has unlocked avenues unexplored by traditional cosmetic brands.
The acquisition of Charlotte Tilbury by the fashion and beauty conglomerate, Puig, in 2020 marked a significant turning point, catalysing global expansion efforts and venturing into an emerging digital landscape like the Metaverse. Leveraging AI-based marketing solutions, the company has witnessed a remarkable 60% increase in conversion rates for its acquisition campaigns, highlighting its adeptness at staying ahead in the dynamic beauty market.
Charlotte Tilbury was acquired by Fashion and beauty conglomerate, Puig, in 2020. Since then, the company has been driving global growth and expanding into new digital frontiers (i.e. the Metaverse). Its use of AI-based marketing solutions has resulted in a 60% conversion rate increase in its acquisition campaigns. Charlotte Tilbury is well set to see consistent market growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Generous staff discount
- Generous product gifting
- 25 days holiday plus bank holidays
- Hybrid, flexible working
- Dog friendly office on Monday and Fridays
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution
Company HQ
London, UK
Leadership
Charlotte Tilbury
(Founder)Spent 20 years in the fashion and beauty industry as a Creative Consultant for the top beauty brands worldwide. Was the most sought-after make-up artist in the world when she founded this company.
Demetra Pinsent
(CEO)Former Partner at McKinsey & Company. Received their M. Phil from the University of Oxford and a BA in Social Studies from Harvard University.
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