Senior Cloud IT Operations Associate, Acquco

• 5+ years of IT experience, including 2 years in a supervisory role, with expertise in Cloud SaaS administration (e.g., Google Workspace)
• 3+ years of experience in cloud security administration (e.g., user account permission management and cloud key vaults)
• A bachelor's degree in any information technology field
• Ability to learn new digital tools quickly
• Effective at self-prioritizing efforts, recognizing (possibly time-sensitive) cost/benefits of actions
• Effective and proactive communicator, adjusting language to ensure comprehension by (possibly non-technical) teammates, enabling everyone to make informed decisions
• Capable of overcoming obstacles and finding solutions, including seeking help from internal and external resources
• Collaborative teammate who thrives within an inclusive culture, working across business divisions with teammates of diverse backgrounds
• Embodies a growth mindset and a willingness to explore the unknown, learning new technologies while implementing them

Desirable

• The IT Team at Acquco is responsible for creating efficient systems, processes, and solutions to empower the organization to succeed
• IT develops, deploys, operates, and maintains large-scale systems: SaaS, physical, and cloud
• Working across a wide range of systems, technologies, and teams, IT plays a critical role in Acquco’s success
• Acquco is seeking a Senior Cloud IT Operations Associate to administer its IT systems and resolve technical issues in a fully remote, global environment
• You will be responsible for executing IT SOPs, managing cloud infrastructure, and interfacing between internal and external teams
• Additionally, you will work as a part of an international team, ensuring seamless collaboration and effective communication across different time zones
• You'll work in a dynamic, fast-paced environment with exceptional growth potential, learning opportunities, and the chance to see immediate impacts of your solutions across all business areas
• Manage Cloud IT Operations: Oversee all aspects of cloud SaaS and other IT systems for the company, including administration of corporate accounts
• Budgeting, Procurement, and Cost Optimization: Manage the company IT spend, including contract negotiations, payment/purchasing, and cost management
• IT Systems Development: Develop and customize workflows/scripts of IT systems to meet operational needs
• User and System Management: Administer user accounts, system access, and IT security systems with regular audits and updates
• Implement Security Measures: Enforce policies and procedures to protect sensitive data and prevent unauthorized access
• Troubleshooting and Solution Architecting: Respond to user, management, and executive leadership requests for IT support, including remote troubleshooting and collaborating across divisions on technology projects
• Hardware Management: Organize and manage company hardware assets