Desktop Support Analyst, SnapLogic

Part-Time / Contract

Salary not provided

Salary: $25 - $30 an hour. + Equity Package

macOS

Windows

Google Workspace

Entry and Junior level

San Francisco Bay Area

5 days a week in office (San Mateo, CA)

Integration platform-as-a-service for Enterprise

Be an early applicant

Integration platform-as-a-service for Enterprise

201-500 employees

B2BArtificial IntelligenceEnterpriseSaaSAPIData Integration

Be an early applicant

Salary not provided

Salary: $25 - $30 an hour. + Equity Package

macOS

Windows

Google Workspace

Entry and Junior level

San Francisco Bay Area

5 days a week in office (San Mateo, CA)

201-500 employees

B2BArtificial IntelligenceEnterpriseSaaSAPIData Integration

Company mission

To empower businesses to unleash the full potential of their data and applications.

Job

Company

Role

Who you are

Education/Experience: Bachelor’s degree or equivalent experience; entry-level candidates with a strong interest in an IT career are encouraged to apply
OS Knowledge: Foundational knowledge of Mac OS X and Windows 11
Hardware Basics: Familiarity with desktop and laptop hardware, as well as common peripherals like printers and monitors
Software Skills: Experience using Google Workspace / Google Apps for Business is a must. JAMF (Mac) and MS Intune (Windows)
Technical Awareness: Basic understanding of TCP/IP networking and PoE devices
Communication: Strong oral and written communication skills with a focus on providing excellent customer service
Teamwork: Ability to work well within a team environment and follow directions independently
Physical Requirement: Ability to manage shipments and move equipment up to 50 lbs

What the job involves

The Desktop Support Analyst is a key member of the Snaplogic IT team, providing essential day-to-day technical assistance to our end-users on-site at our HQ office in San Mateo, CA
This is an entry-level, part-time contract position (approximately 20 hours per week) focused on managing the IT ticket queue and ensuring our team has the functional hardware and software they need to succeed
You will work under the guidance of the IT team to resolve hardware and software issues and assist with office-wide technical needs
End-User Support: Provide on-site and remote support in a mixed-OS environment, primarily focused on Mac (80%) and Windows (20%) systems
Ticket Management: Monitor and route IT tickets in the queue, owning Tier-1 tickets. This includes resolving basic hardware and software issues encountered by users
Hardware Setup: Build and image new laptops and peripherals, replacing or upgrading legacy hardware as directed
Logistics & Inventory: Manage the shipping and receiving of IT hardware (using FedEx) and maintain an accurate inventory of laptops and equipment
Meeting Support: Assist with the setup and support of company All Hands and department-level web conferencing meetings
Office Collaboration: Provide hands-on support to the People Team and Front Office Manager, including shared facilities projects and ad-hoc tasks
Documentation: Assist in documenting support processes and basic troubleshooting procedures

Our take

The rise in the use of cloud software suggests room for innovation in enterprise technology. However, companies continue to use legacy software and architectures, reluctant to update their systems due to associated costs and complexity.

SnapLogic builds integration platforms for enterprises that allow for the parallel usage of both legacy and cloud apps. This prevents full migration being a necessity, and allows enterprises to monitor and connect both legacy and cloud technologies together to optimise their systems.

The startup currently provides solutions for around 750 enterprises, including Adobe, AstraZeneca, pwc and Sony. Investment from Sixth Street Growth, bringing the company to a valuation of over $1B in 2021, has accelerated international expansion and widened the number of partnered enterprises. The latter has included decisions intelligence leader Stemly, which has leveraged SnapLogic's no/low code data platform to enhance its own machine learning.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

20% employee growth in 12 months

Glassdoor (3.1)

Trustpilot (2.5)

Company

Funding (last 2 of 11 rounds)

Dec 2021

$165m

SERIES H

Oct 2019

$72m

SERIES G

Total funding: $373.3m

Company benefits

Employees get the benefit of up to 100 percent coverage for medical, dental, and vision insurance, a competitive compensation package that includes stock options and a 401(k) plan, FSA and Dependent Care Spending Accounts, monthly cell and gym reimbursement, and flexible time off
How about a catered lunch every day? Check it off the list. We’re also proud of our well-stocked kitchen with snacks and drinks and “Snappy Hours.” Holiday parties and other excuses to celebrate are part of our DNA. And we’re family friendly, too – they’re welcome at many of our company gatherings
We also toss in a few extras like commuter benefits, wellness offerings (we want you healthy), and best of all, a dog-friendly environment, because dogs remind us to always be in the moment. And they do silly things, too

Company HQ

Hayward Park, San Mateo, CA

Leadership

Gaurav Dhillon

(Founder & Chairman)

Started their career by co-founding Informatica Corp in 1992, serving as CEO until 2004. They also founded Jaman.com in 2005, before starting SnapLogic as CEO in 2006.

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