Senior Customer Success Manager, Didomi
North America
Building tools to manage data privacy
Open for applications
Building tools to manage data privacy
101-200 employees
Open for applications
101-200 employees
Company mission
To make privacy easier for everyone and an obvious choice for companies.
Role
Who you are
- Significant experience working in a client-facing services role
- Exceptional client management skills
- Strong project management experience
- Ability to manage conflicting priorities and meet deadlines
- Demonstrates a high degree of initiative and ownership
- Exceptional written and verbal communication skills
- Ability to be flexible and adaptable in high-intensity situations
- Enthusiasm for working in a cross-cultural team with clients across multiple countries
- Basic understanding of digital advertising and operations
- Ability to understand technical concepts and components of digital websites
- Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
- Experience running analyses and presenting insights back to clients in a clear and meaningful way
Desirable
- Experience using client-facing tools such as Zendesk, Slack, and HubSpot
- Experience using internal tools such as Salesforce, Planhat, and Jira
- Experience with JavaScript, HTML, and CSS (strongly encouraged)
- Customer-facing experience with publishers or digital media companies
- Experience using AI productivity tools
What the job involves
- We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk
- You will support our whole suite of privacy products
- In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!
- You'll own and manage assigned relationships within our growing portfolio of clients across North America
- Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews
- Capture and share product feedback with our engineering and product teams
- Demonstrate an interest in gaining technical expertise related to our products and offerings
- Report to the client services team to establish and meet account management goals and objectives
- Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results
- Staying up to date in the changing landscape of data privacy regulations
Application process
- HR Screen (15 minutes)
- Hiring Manager Interview with our Senior Director, Client Services (30 minutes)
- ITW with our VP, Global Sales & Customer Success (30 minutes)
- Take-home Case Study
- Case Study Presentation
- Final Interview with a Founder (30 minutes)
Our take
With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.
Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.
The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$86.2m
GROWTH EQUITY VC
Jul 2021
$40m
SERIES B
Total funding: $132.2m
Company benefits
- Stock options
- Join us Flexible remote policy
- Compliance Sports subsidy
- Support Home office equipment
- Laptop of your choice
- Designated Coworking space
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Jawad Stouli
(CTO)Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).
Raphaël Boukris
(CRO)Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.
Romain Gauthier
(CEO)Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.
Salary benchmarks
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