Staff User Experience Researcher, GlossGenius
$200-240k
+ target equity
More information about location
2 days a week in office
Business management platform for beauty salons
Be an early applicant
Business management platform for beauty salons
201-500 employees
Be an early applicant
$200-240k
+ target equity
More information about location
2 days a week in office
201-500 employees
Company mission
Gloss Genius' mission is to empower beauty salon owners to reach new heights by growing their business, boosting customer engagement, and maximising their income.
Role
Who you are
- At least 7+ years experience with UX Research and/or applied research
- Experience conducting in-depth Interviews or focus groups and concept testing or usability testing
- Experience with survey design and applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
- Ability to work independently, autonomously, and cross-functionally with design, product management, content strategy, engineering and marketing
- Proven experience in translating research findings into strategic narratives and influencing product roadmaps in a way that impacts the business
- Solid understanding of common qualitative and quantitative research methods, and when and how to use mixed methods
- Experience working directly with product teams (primarily Product Design and Product Management)
- Exceptional communication skills, comfortable presenting to groups, creating compelling stories from user data, and building relationships across interdisciplinary stakeholders
What the job involves
- We are looking for a passionate Staff UX Researcher to join our growing research team
- As the second team member, you’ll be instrumental in elevating the impact of UX research across the organization
- You will work closely with product managers, designers, and cross-functional partners to drive research throughout the product life cycle to strategically impact both company and product direction
- Your focus will be to provide actionable insights to shape experiences for beauty and wellness business users and their customers
- Work closely with product and business teams to identify high-impact user research that address both user behavior and attitudes
- Design and execute end-to-end primary research using a wide variety of qualitative and quantitative methods
- Generate insight and provide input into company and product strategy
- Communicate results and socialize recommendations in compelling and creative ways
- Represent the needs of our users and prospective users and ensure the products we ship bring meaningful value to both the end users and the business
- Build and nurture partnerships with product managers, designers, analysts and engineers
- Manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a diverse group of stakeholders
Our take
Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialised software and still runs on generic CRMs and basic spreadsheets. Recognising a gap in the market, GlossGenius has stepped in to provided a specialised business management platform for beauty salons, spas and studios.
With no competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 40,000 businesses (70% of which are women-owned) and has more than $2 billion in annual transactions on the platform.
GlossGenius has raised a large amount of capital in several funding rounds closed in quick succession. It is aiming to accelerate platform development off the back of its releasing of consumer experience, payment and automation products. It is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2023
$28m
SERIES C
Sep 2022
$25m
SERIES B
Total funding: $104.9m
Company benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
Company HQ
SoHo, New York, NY
Articles
Leadership
Experience as Research Intern for DenizBank. Investments Analyst for Goldman Sachs from 2011 to 2014.
Salary benchmarks
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Diversity, Equity & Inclusion at GlossGenius
- At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity Employer
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