Lead User Experience Designer, NTT DATA
Digital transformation consulting and services
Be an early applicant
Digital transformation consulting and services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To leverage information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.
Role
Who you are
- 8+ years of experience in UX, digital product design, or interaction design
- Bachelor’s or Master’s degree in UX Design, Interaction Design, HCI, or a related field
- Strong portfolio demonstrating UX leadership across large-scale digital services
- Proven experience delivering to GDS service standards in central or local government
- Ability to design intuitive experiences through wireframes, flow diagrams, IA, and high-fidelity prototypes
- Proficient in tools such as Figma, Adobe CC, Miro, etc
- Strong understanding of accessibility (WCAG 2.2) and inclusive design
- Practical knowledge of HTML/CSS to support collaborative handoff with developers
- Experience working in agile environments with multidisciplinary teams
- Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
- Experience contributing to or maintaining design systems in a public sector context
- Familiarity with design governance and GDS service assessments
- Experience working with policy, legal, or content teams to shape service journeys
- Exposure to prototyping tools or low-code platforms used in government delivery
- Understanding of public service KPIs (e.g. cost per transaction, conversion, channel shift)
- Comfortable with AI-enhanced design tools or auto-layout systems for rapid prototyping
- Experience designing services for vulnerable or underrepresented user groups
- Knowledge of mobile-first design and platform-specific guidance (e.g., iOS HIG, GOV.UK Design System)
What the job involves
- As a Lead UX Designer, you’ll play a pivotal role in shaping public-facing services across the UK government
- You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs
- You will work across Discovery, Alpha, Beta, and Live phases, leading the development of digital experiences that meet GDS service standards
- From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions
- You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development
- Lead UX design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services
- Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting
- Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys
- Create wireframes, flows, and high-fidelity prototypes to support stakeholder alignment and enable early design sign-off
- Work closely with Business Analysts and Tech Leads to translate requirements into usable and scalable design solutions
- Facilitate co-design workshops, ideation sessions, playback reviews, and internal critiques
- Define and maintain a consistent design approach across the product or service, ensuring alignment with the overarching UX and service strategy
- Collaborate closely with developers during build, clarifying interaction patterns and design intent to support smooth implementation
- Ensure all solutions adhere to accessibility (WCAG 2.2) and usability best practices
- Contribute to or help establish design systems and standards that support consistent delivery at scale
- Support GDS service assessments and advocate for users in governance and decision-making
- Mentor and guide junior designers, providing feedback and support for their growth
- Represent UX in client meetings, agile ceremonies, and internal leadership forums
Salary benchmarks
Our take
The changes brought on by digitisation have only accelerated in the past few decades, and large organisations have been struggling to keep up. Attracting future investment and ensuring growth is more than a matter of purchasing new tools, it involves a fundamental change in ways of working and company culture that few organisations have the expertise to achieve on their own. The UK and Ireland arm of NTT Data, a global digital transformation consultancy and services firm, exists to support businesses and government organisations through this seismic change.
With digital transformation at the top of most enterprises' agendas, NTT Data faces major competition in this sector from the likes of Deloitte, Accenture and IBM's consulting arm. However NTT Data UK & Ireland brings significant local expertise particularly in UK telecommunications, financial services and the British public sector which gives them an edge in this market.
NTT Data UK&I has ambitious plans to capture 2% of the total digital transformation market in the UK, a sector which was worth £20 billion in 2022 and is projected to increase rapidly year on year. To achieve this it has formed strategic partnerships with infrastructure providers such as Google Cloud, allowing it to offer multi-cloud solutions as part of its suite of services to its clients. If it can leverage the size and expertise of its parent organisation successfully while still retaining its local advantages, it is well placed to achieve this goal.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- A people focused business
- Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
- A varied client base
Company HQ
London, UK
Leadership
Fernando Apezteguia
(Business Development and Value Creation NTT DATA UK)Was Market Unit Lead UK with NTT DATA before stepping up to the role of CEO of NTT DATA UK. Previously CEO of everis in Brazil and SAP specialist with El Corte Inglés.
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