Technical Program Manager, Zoox

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business Operations, or a related field
• 6+ years of TPM, logistics, fleet operations, or service center experience in high-scale, fast-paced industries (e.g., automotive, aerospace, mobility, or complex logistics)
• Proven expertise in leading complex, multi-site programs from design through implementation, with a strong ability to manage schedules, track milestones, and mitigate risks across multiple geographic locations
• Strong track record of driving organizational change and adopting new standards, backed by exceptional communication and stakeholder management skills to align and influence cross-functional teams at all levels
• Robust analytical capabilities with practical experience in process mapping, defining KPIs, and building operational dashboards to monitor performance and solve complex operational challenges

Desirable

• At Zoox, our Logistics and Service Operations teams are dedicated to ensuring seamless, scalable, and efficient processes that keep our fleet moving. We value collaboration, innovation, and a commitment to operational excellence
• This role provides the opportunity to lead transformative logistics and infrastructure programs directly supporting the expansion and operational readiness of our autonomous fleet
• You will be part of a passionate team building and standardizing service center systems that ensure readiness for scale while driving continuous improvement
• You will play a pivotal role in our rapid growth, simultaneously managing service programs across various cities this year with plans for continued nationwide expansion in the years to follow
• Our culture thrives on openness, shared learning, and supportive risk-taking while striving to make cities safer, smarter, and more sustainable. This role offers significant leadership, ownership, and professional growth opportunities in a fast-paced, high-impact environment
• Manage and scale logistics service operations and distribution of materials nationwide, laying the groundwork for continued expansion in subsequent years
• Partner closely with inbound and outbound transportation to resolve daily logistical roadblocks and help drive long-term supply chain and transportation strategies
• Drive programs cross-functionally with fleet and base operations, materials planning, engineering, supply chain, quality and logistics operations teams to ensure seamless execution and alignment across all sites
• Spearhead new city launches by driving new infrastructure planning, facility buildouts, and operational readiness from concept to execution
• Establish critical service center performance metrics to monitor material availability, fleet readiness, and logistics performance, delivering regular updates to stakeholders
• Define and manage processes and operating procedures to ensure all teams clearly understand deliverables, timelines, and risks, enabling clear communication across regional sites
• Define program scope, milestones, KPIs, and success criteria aligned to business goals
• Travel up to 40% within the United States to oversee new city launches, manage infrastructure initiatives, and directly support regional service operations, alongside regular travel between Bay Area facilities