Staff Outbound Product Manager, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes into problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI’s potential impact on the function or industry
• 8+ years of Product Management or related experience
• Deep experience with CRM or BPM applications, specifically data models applied across multiple industry verticals, or related experience is required
• Deep GTM experience
• Must have a strong customer orientation
• Must have PaaS/SaaS experience
• Must have experience working with industry influencers to evangelize the product
• Very strong written and oral communication skills; able to write GTM content
• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

Desirable

• This position reports to:  Senior Manager of Outbound Product Management – Financial Services, Customer and Industry Workflows
• Outbound Product Managers are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow
• Outbound Product Managers combine a deep understanding of our product capabilities as well as market dynamics, with a passion to inform roadmaps and help our GTM, partner, and customer ecosystem understand the value delivered
• The goal is to create high-quality enablement content that highlights the value of product innovations, particularly focusing on workflows and task orchestration for service teams and supporting departments
• This includes developing a deep understanding of customer use cases and success outcomes to help influence the product roadmap
• By documenting these insights, you can ensure alignment with customer needs and expectations
• Additionally, creating best practices assets will support product adoption among customers and partners
• As a trusted resource, you’ll promote the product vision within the financial services industry, collaborating with industry influencers, strategic partners, and influencer firms
• Close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances is crucial to defining product strategy, release themes, and go-to-market plans, ensuring smooth execution across all teams
• Ultimately, guiding cross-functional teams will be essential to accomplishing these shared goals