Director of Program Management, SpyCloud

• Bachelor’s Degree or equivalent experience
• 7+ years of experience in program management within SaaS, cybersecurity, or enterprise software environments
• Proven experience managing complex, cross-functional programs impacting multiple teams and systems
• Strong understanding of enterprise processes and operational workflows
• Experience with program and project management tools such as Jira and Asana
• Familiarity with Salesforce and related enterprise systems
• Strong cross-functional leadership and stakeholder management skills
• Deep understanding of program management principles and Agile methodologies
• Ability to balance strategic thinking with hands-on execution
• Excellent communication, organization, and problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced environment

Desirable

• As the Director, Program Management within the Product Success Organization, you will play a critical role in driving the successful execution of high-impact, cross-functional programs that support customer outcomes and product adoption
• Reporting to the Vice President, Product Success, this role is responsible for leading internal program initiatives such as platform migrations, analyst credit workflows, and premium support delivery models
• You will operate at the intersection of Product, Engineering, Customer Success, Support, and Operations, ensuring alignment, clarity, and execution across complex initiatives. This is a highly visible role requiring both strategic thinking and hands-on execution in a fast-paced, evolving environment
• Lead end-to-end program management for key internal initiatives, including portal-to-console migration and work management for premium support and analyst credit programs
• Drive cross-functional planning, alignment, and execution across Product, Engineering, Customer Success, Support, and Operations teams
• Leverage and deploy AI agents in support of the various product success programs
• Establish program structures, timelines, milestones, and success metrics to ensure on-time, high-quality delivery
• Proactively identify risks, manage dependencies, and escalate issues to ensure program success
• Partner with stakeholders to define program goals, scope, and measurable outcomes aligned to business priorities
• Implement and optimize program management best practices, tools, and processes
• Ensure clear, consistent communication of program status, progress, and outcomes to leadership and stakeholders
• Drive accountability across teams to meet program deliverables and business objectives