Revenue Operations Coordinator, UpKeep
Process & Enablement
$70-75k
+ Stock options. Salary partially dependent on location
AI-powered asset operations platform
Job no longer available
AI-powered asset operations platform
101-200 employees
Job no longer available
$70-75k
+ Stock options. Salary partially dependent on location
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- Bachelor’s degree in a business-related or technical-related field
- Minimum 1-2 years of experience in a Revenue Operations or Sales Operations role within a technology-driven business environment
- Proficient in data manipulation in Google Sheets/Excel
- Advanced proficiency in Salesforce reporting and dashboard creation
- Proficiency in commonly used Sales tools preferred
- Certification as a Salesforce.com Administrator (ADM-201) is not required but is considered a plus
- Exceptional communication skills with the ability to engage with technical and non-technical stakeholders
- Comprehensive understanding of Sales and Customer Success processes
- Effective time management and the ability to handle multiple competing priorities in a fast-paced environment
- Proven ability to utilize Salesforce reporting and dashboards to compile key metrics and data points
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs
- Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn
- Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives
- Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- As a key member of the Revenue Operations team, this role acts as the primary point of contact for the Sales and Customer Success teams, ensuring smooth operations and effective support
- Responsibilities include managing the provisioning and maintenance of the GTM tech stack, collaborating with Revenue Operations leadership to enhance team enablement and process alignment, and leading training sessions to increase system literacy across the organization
- The role also involves monitoring data quality, participating in cross-functional projects to boost efficiency, and managing internal support needs through a structured case queue system
- Additionally, the position supports the organization and execution of team incentive events, emphasizing efficient communication and detailed reporting
- Act as the primary point of contact for the Sales and Customer Success teams, addressing their reporting, process, and onboarding needs
- Collaborate closely with Revenue Operations leadership to enhance Sales and Customer Success enablement, ensure process alignment, and meet daily business demands
- Oversee the provisioning and ongoing maintenance of tools within the GTM technology stack
- Partner with Revenue Operations leadership on strategic projects aimed at boosting efficiency and enhancing performance in Sales and Customer Success
- Lead comprehensive training sessions to promote system adoption and enhance digital literacy across the organization
- Manage and coordinate Sales Bootcamp trainings for newly onboarded hires
- Proactively monitor and maintain data quality and hygiene through systematic efforts and delegated tasks
- Engage in cross-functional projects to advance business objectives and drive organizational efficiency
- Manage the triage of the Revenue Operations case queue, prioritizing and delegating inbound support requests from internal stakeholders effectively
- Assist in the organization and execution of Sales & Customer Success incentive events, including creating presentations, managing prize distributions, and handling event reporting
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
Share this job
View 2 more jobs at UpKeep