Financial Customer Service Advisor, Utility Warehouse

£23-25k

Plus an additional £500 on passing probation

Junior level

London

More information about location

2 days a week in office (Colindale, North London)

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

£23-25k

Plus an additional £500 on passing probation

Junior level

London

More information about location

2 days a week in office (Colindale, North London)

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

We’re looking for people with great customer service skills who enjoy resolving customer issues
Ideally, you will currently or have previously worked in a financial services setting
A great listener who remains calm under pressure
Someone who loves working in a fast-paced and changing environment
Motivated and keen to meet goals and targets
You will be able to demonstrate:
Responsibility
Integrity
Efficiency
Be able to commit to hybrid working where you will work 2 days a week at our offices and 3 days from home
We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum speed requirement is 25Mbps Download and 4Mbps Upload
You will also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members
You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too

What the job involves

You’ll be the person who gives us a voice and connects us to our customers
You’ll help to solve our customers’ problems, providing them with support, advice and the peace of mind that their query will be resolved
We won’t lie - it’s not always an easy role. You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn and things are always changing. But we’ll give you all the training you need when you join and then once you are part of a team, you’ll have people around you for continued learning and encouragement
You’ll work towards a number of KPIs such as:
Compliance score
Customer satisfaction & NPS score
Calls per hour
Home Insurance quote conversion

Application process

Stage 1: Your CV will be reviewed by the Recruitment Team
Stage 2: Virtual Online Assessment
Final stage: 45 minute interview with the Hiring manager for this team

Salary benchmarks

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

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