Engineer, Wayfair
Endpoint Engineering, Employee Tech
CA$151.4-169.2k
+ Restricted stock units
More information about location
3 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
CA$151.4-169.2k
+ Restricted stock units
More information about location
3 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 3-5+ years of experience managing large-scale endpoint environments (10,000+ devices) with exposure to both corporate and retail IT systems
- Hands-on experience with point-of-sale (POS) platforms and supporting retail infrastructure
- Strong background with enterprise endpoint management tools such as Microsoft Intune/SCCM, Google, or Jamf
- Proven ability to balance general endpoint engineering responsibilities with specialized retail IT support
- Excellent troubleshooting and problem-solving skills for both corporate and retail-specific issues
- Familiarity with secure payment systems, store networking, and in-store endpoint reliability best practices
- Strong automation skills with PowerShell, Python, or Shell scripting
- Ability to communicate effectively with retail associates, IT staff, engineers, and executives, adapting style to the audience
- Willingness to travel (~10%) to retail locations to partner with on-site staff and leadership
- Strong organizational skills with the ability to juggle multiple initiatives in a dynamic, global business environment
What the job involves
- We’re looking for an experienced Senior Endpoint Engineer for a growing, global End User Computing Engineering team
- The team is responsible for corporate device management, including more than 20,000+ computers, virtual desktops and mobile devices
- This position includes ~10% travel to retail locations to partner with on-site staff, leadership, and operations teams
- Develop and manage deployment strategies for POS devices and retail-specific endpoints, including software distribution, patching, and lifecycle management
- Support and enhance the broader corporate endpoint environment, including Windows, Mac, ChromeOS, VDI, and mobile devices
- Partner with Retail Operations, Store IT, and corporate teams to design and implement retail technology solutions that are reliable, secure, and scalable
- Act as an escalation point for retail endpoint issues, while also supporting general endpoint escalations across the enterprise
- Participate in store visits (~10% travel) to evaluate technology in the field, collaborate with retail staff, and identify opportunities for improvement
- Analyze and resolve complex onboarding and deployment challenges for both retail and corporate use cases
- Develop plans for 3rd party software management, update cadences, and testing frameworks across both retail and corporate environments
- Proactively monitor, report on, and remediate systemic endpoint issues at scale, leveraging tools such as Intune, SCCM, Jamf, Google, or other endpoint/POS management systems
- Document workflows, infrastructure, and support playbooks to ensure consistent retail IT practices across all locations
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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