Solutions Architect, OpsLevel
Offers equity
Internal developer portal for high-performing teams
Job no longer available
Internal developer portal for high-performing teams
21-100 employees
Job no longer available
Offers equity
21-100 employees
Company mission
To help engineering teams ship high-quality code, faster.
Role
Who you are
- Maximizing Value: Ensuring that customers are fully leveraging OpsLevel to catalog the majority of their target services within a specified timeframe
- Onboardings: Driving rapid and complete adoption of OpsLevel by new customers
- Asset Generation: Produce code, docs, videos, and other assets our team can use over and over to help our customers get more value from our tool
- Net Revenue Retention (NRR): Contributing to revenue retention and expansion by ensuring customer satisfaction and fostering the technical conditions that encourage renewals and expansions
- A minimum of 5 years in customer-facing roles within solutions engineering, technical services, consulting, or customer success
- Expertise in DevOps practices and the software development lifecycle, especially in microservices architecture
- Capability to guide customers towards advanced operational maturity and optimized service management
- Experience crafting customer-facing materials such as tutorials, best practice guides, and architectural outlines
- Strong presentation skills, adept at engaging with both technical practitioners and high-level executives
- Excellent communication skills, both verbal and written
- Comfort in a fast-paced and ever-changing work environment
- Background in Security, DevOps, or related technical areas
- Familiarity with DevOps and microservices tooling, including Kubernetes, Docker, CI/CD pipelines, etc
- A collaborative, proactive mindset with the initiative to drive projects
- Experience in leading large-scale technical transformations within enterprise organizations
- Be comfortable in a constantly evolving environment and be willing to wear multiple hats at a high-growth start-up
What the job involves
- An ideal candidate will have a robust track record in technical customer engagement and will be a consistently proven dependable advisor to technical and business leaders
- As a Solutions Architect (SA) at OpsLevel, you will engage in a pivotal customer-facing role, aimed at driving significant value and accelerating customer growth through expert technical account ownership and resource creation
- Working with our Customer Success Managers and Customer Support Engineers, you'll be part of a team dedicated to ensuring our customers are happy, successful, and getting value from our tool
- You'll be entrusted with steering customers through the evolving landscape of DevOps best practices, focusing on developer experience and operational proficiency
- By partnering with customer leaders and nurturing technical champions, you'll become a key facilitator in promoting a culture of service ownership and continuous operational improvement for some of our most important customers
- In-Depth Product Knowledge: Develop a comprehensive understanding of OpsLevel's products and how they fit into the wider DevOps tooling landscape, including understanding strengths and weaknesses against competitors
- Partnership with CSMs: Work closely with Customer Success Managers to ensure a cohesive approach to account success. CSAs own the "technical success" of the accounts. CSMs own the "business success"
- Hands-On Implementation Guidance: Provide direct support to customers with their OpsLevel implementations, ensuring technical configurations are optimized for their specific needs
- Community Repo Management: Contribute to and generally manage our community integrations repo. This will involve both writing reusable code our customers can leverage , and identifying potential high value customer written integrations and solicit their inclusion
- Technical Troubleshooting: Address and resolve technical challenges customers face during implementation and beyond
- Accelerating Time to Value: Collaborate with customers to streamline their operational processes, with the aim of rapidly achieving measurable value from their OpsLevel investment
- Continuous Operational Improvement: Continue to improve the onboarding process by streamlining and automating repetitive tasks
- Proactive Stakeholder Engagement: Deliver compelling product presentations, demonstrations, evaluations, and workshops to engage and educate key customer stakeholders
- Content Development: Create and refine customer-facing documentation and educational materials encapsulating OpsLevel's best practices and use cases
- Feature Prioritization: Collect customer feedback on product features and work with the Product and Engineering team to prioritize and guide the development of new enhancements
Our take
New compound titles like DevOps, DevSecOps, and the rise of Shifting Left have developers involved in far more operational complexity than ever before. With developer talent relatively thin on the ground, burnout and high turnover is not one that employers can run. Nor can companies afford to have overworked developers compromising on software security. OpsLevel’s developer portal offers a suite of microservices designed to reduce the time developers spend on rote work, as well as simplifying and centralizing crucial operations.
The need for tools and platforms like this that help to rapidly build and scale software is increasingly crucial. So we’re seeing a lot of developer productivity tools crop up - and the market begin to swell to over $50B globally. This gives OpsLevel a lot of room to grow, even with giants like Amazon joining the scene.
OpsLevel’s founders bring a substantial amount of on-the-ground experience to their product, and have crafted a portal used by top-level customers like Duolingo, Hootsuite, and Zapier. In a market that’s looking strong, it's holding its own - and growing fast.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$5m
SEED
Total funding: $20m
Company benefits
- We've got you covered: We offer comprehensive benefits (health, dental, vision, paramedical) to all our employees from day one
- Room to grow: We offer everyone a chance to undertake new projects to stretch their skill sets
- Work from home stipend: We give you $500 to have whatever you need to make your home office wonderful
- Unplug: Four week vacation for everyone and a culture that prioritizes family over work
- Monthly team lunches: Lunch is on us once a month so you can bond over trivia or games with your fellow OpsLevelers
- Everyone has a voice: Innovation doesn't know hierarchy. We make sure everyone is heard, considered and respected
Company HQ
CityPlace, Toronto, ON
Leadership
Josh Laban
(Co-Founder & CEO)Worked in Software Development for Amazon, before founding engineering services company EveryNine. Subsequently held a number of Senior Software Engineering roles at PagerDuty, and was an Associate and Mentor at Creative Destruction Lab.
Kenneth Rose
(Co-Founder & TO)Previously held several Software Development roles at Autodesk, SurfEasy, and PagerDuty, before moving on to serve as Software Lead at Shopify.
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