Senior AI/ML Engineer, Drips
Conversational outreach platform
Open for applications
Conversational outreach platform
101-200 employees
Open for applications
101-200 employees
Company mission
To empower brands to engage with customers and drive results the same way we communicate with each other, through a conversational outreach strategy that includes human-like AI-powered SMS, scheduled calling, and voicemail messages.
Role
Who you are
- Experience: Five or more years of hands-on experience in AI/ML senior engineering roles focused on Natural Language Processing use cases
- Programming: Expert in Python with experience in libraries/frameworks such as PyTorch, TensorFlow, scikit-learn, Keras, Pandas, and NumPy
- Data: Experienced in using SQL and working with databases
- Education: A degree in Computer Science with specialization in AI or Machine Learning, or equivalent combination of education and work experience
- Domain Knowledge: Solid, hands-on understanding of AI and machine learning algorithms, leveraging Deep learning using RNNs, BERT for contextual understanding and Fine-tuning LLMs
- Tools/Ecosystem: Experience with deploying AI/ML models in public cloud environments like Azure and AWS, exposure to LLMs, and comfort with DevOps functions related to MLOps pipelines
Desirable
- Experience: Experience with intent classification on large datasets, applying unsupervised learning techniques, and executing end-to-end modeling
- Education: Ph.D. in any of the areas related to AI/ML or a closely related discipline
- Industry Knowledge: Practical experience working in companies dealing with conversational text and voice
- Tools/Ecosystem: Experience with Hugging Face models, Onnx runtimes, LangChain, and other modern AI frameworks
- Public persona: Contributions to open-source projects, authorship of blogs on AI/ML and other technical areas, or publication of research papers in relevant fields
What the job involves
- As a Senior AI/ML Engineer, you will be responsible for designing, developing, maintaining, deploying and monitoring NLP , AI, and machine learning models that drive the core of the Drips Platform and products
- You will be part of our growing AI team comprised of AI Engineer, data scientists, and data analysts
- You will be collaborating with Engineers, QA, Operations, Product management and other key stakeholders in the company
- Design, develop, deploy and monitor NLP AI and Machine Learning models that leverage managed cloud services and home-grown solutions
- Troubleshoot and maintain existing AI models to maintain our highest levels of accuracy and performance
- Integrate AI/ML models into production pipelines and configure for high levels of scalability and reliability
- Collaborate with the Development and QA teams to ensure that the AI/ML components are seamlessly integrated into the rest of the Platform
- Work with data scientists and utilize tools, techniques, and industry best practices to efficiently manage large volumes of data
- Handle MLOps and automate data retrieval, training, testing and deployment of models in lower environments and Production
- With the fast paced and evolving AI landscape, stay on top of the latest AI research and innovations, and apply those to our Platform and products
Our take
Drips is a company that enables businesses to deploy personalized 1:1 conversations at scale, allowing them to optimise outreach across industries like healthcare, insurance, and financial services.
With traditional outreach methods falling short in scalability and efficiency, Drips stands out for leveraging technology that can navigate sensitive data delivery, maintaining compliance while enhancing the customer experience at scale.
Recent growth financing underscores confidence in Drips' vision, enabling the company to bolster product development and expand into new industry verticals. With this support, Drips is positioned to help reshape the future of customer engagement, offering businesses new opportunities to connect with their audiences.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible Work Environment: AKA your house! We are proud to be an agile and fully remote team. You'll see us working from coffee shops, couches, basements, RVs, or enjoying the outdoors. See you on Zoom!
- Health Insurance & 401k: Our competitive benefits package pays 80% of your premium, giving you access to great Medical, Dental, and Life Insurance Options
- Career Opportunities: "TEAM" is one of our core values, and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips are not only welcome but also expected
Company values
- Team: "I can't but we can". We're a tight-knit team at Drips who deeply care about the success of each other and our mission. We're looking for team members who take ownership of mistakes and growth opportunities, who focus on what's right, not who's right, seek insights from the team, and most importantly, trust and support one another
- Lean: Being "Lean" has allowed us to grow fast and profitably, leading us to be named one of the fastest-growing companies in America (Deloitte). Demonstrating this core value means that you're using your time and resources efficiently, making data-driven decisions, focusing and executing against a prioritized plan, and proving ideas with minimum viable products (MVP), so we can learn quickly and iterate towards a long-term decision
- Passion: We're looking for team members who are passionate about what they're doing. This shouldn't feel like "work". You should have a desire for advancement, be thinking about solutions both during and outside of your standard workday, and you should be leaning into your day
- Improve: We all have something to work on, and we encourage our team members to do your best today, and then beat it tomorrow. You should constantly be striving towards excellence in your craft, have a willingness to take constructive feedback and adjust accordingly, show measurable improvement in your area of focus, and be a lifelong learner, seeking knowledge and asking questions
- Happiness: We're going to be spending a lot of time with one another, so it's important to make sure this is the right place for you. Happiness is all about enjoying and supporting those around you in your environment. Expressing and finding opportunities for practicing gratitude, assuming positive intent, and always bringing solutions vs. complaints to the table
Company HQ
Downtown, Akron, OH
Articles
Leadership
Co-founded Drips in 2015 and has served as the CEO since.
Anthony Greco
(CTO)Has served as the CTO of Drips since co-founding the company in 2015. They have also served as a President at Coder Guru for the past 22 years.
Share this job
View 1 more job at Drips